IT Technical Team Lead

Job title: IT Technical Team Lead

Job description: ABOUT US:

Founded in 1976, unwavering commitment to solving client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America. Like an Everyday Maverick, our companies are driven to find a better way.

BEHAVORIAL ASSESSMENT:

All applicants must complete the Traits and Behaviors Assessment below when submitting their application. Please proceed using the link:

POSITION OVERVIEW:

Startec Corporate Services is currently recruiting for an IT Technical Team Lead to work at our Shepard office location (9423 Shepard Road SE. Calgary, Alberta T2C 4R6). The IT Technical Team Lead is responsible for guiding and managing the internal IT team in their daily operations, project executions, and strategic initiatives. Reporting to the IT Manager, the IT Technical Team Lead’s role involves substantial team leadership and collaboration with various departmental stakeholders to ensure smooth and efficient IT operations that align with Startec’s business objectives. The IT Technical Team Lead is also expected to be proactive in staying abreast of industry trends and emerging technologies, implementing security best practices, managing vendors, and contributing significantly to process improvement and documentation. Essential soft skills include effective communication, problem-solving acumen, strategic thinking, and the ability to inspire and lead a team through various projects and operational duties. The IT Technical Team Lead will not only be a technical pillar but also a mentor, strategist, and influencer, playing a key role in steering the IT team towards success and contributing positively to Startec’s goals.

KEY PERFORMANCE INDICATORS (KPI):

TEAM LEADERSHIP & MANAGEMENT (Weighting 40%)

Team Management

• Oversee the daily activities and performance of Startec’s internal IT Team.
• Assign tasks to team members based on their strengths, expertise, and workload.
• Ensure that the team follows the organization’s policies, procedures, and standards.
• Create a positive and motivating work environment to enhance team productivity and job satisfaction.
• Promote open communication, encouraging team members to voice their ideas, questions, and concerns.
• Recognize and reward outstanding performance, fostering a culture of excellence and continuous improvement.
• Facilitate open communication, allowing team members to voice their insights, suggestions, and concerns.

Project Leadership

• Understand project requirements, objectives, and deadlines.
• Formulate and implement effective teamwork schedules, ensuring timely completion of tasks and projects.
• Lead and oversee the execution of internal IT projects, ensuring they align with Startec’s objectives and standards.
• Ensure the successful implementation of IT initiatives, including those related to SharePoint and cloud technologies.
• Collaborate with relevant departments and stakeholders to ensure projects are well-coordinated and meet organizational needs.
• Organize meetings and workshops with relevant stakeholders to collaboratively discuss potential process improvements.

Collaboration & Knowledge Sharing

• Maintain comprehensive documentation of solutions, methodologies, and best practices.
• Promote knowledge sharing sessions within the team, ensuring that valuable technical insights and experiences are shared.
• Schedule training sessions to familiarize team members with new or revised processes and procedures.

Technical Query Resolution & Quality Assurance

• Serve as the primary technical point of contact for both internal team members and external stakeholders.
• Respond promptly to technical queries, ensuring solutions are effective and aligned with best practices.
• Investigate complex issues, employing a systematic approach to problem-solving to ensure optimal resolutions.
• Leverage technical knowledge to review, guide, and ensure that IT projects and services adhere to the highest quality standards.

TECHINICAL EXPERTISE & GUIDANCE (Weighting 30%)

Technology Evaluation & Recommendations

• Conduct thorough evaluations of potential technologies, weighing their benefits against costs, compatibility, and potential risks.
• Collaborate with technical and non-technical stakeholders to understand their needs and evaluate how new technologies can address them.
• Compile findings and present recommendations to decision-makers, substantiating the value and advantages of adopting specific technologies, processes, or tools.
• Champion the adoption of beneficial technologies, ensuring stakeholders understand their significance and potential impact.
• Process Analysis
• Regularly review and analyze existing technical processes to identify bottlenecks, inefficiencies, or areas that might benefit from refinement.
• Gather feedback from team members and end-users to gain insights into process effectiveness and potential issues.
• Based on analysis, identify and implement modifications to improve efficiency, reduce errors, and optimize workflows.
• Test and measure the impact of any changes to ensure they deliver the desired outcomes.

Integration & Implementation

• Plan and oversee the integration of new technologies into existing systems and workflows, ensuring minimal disruption and maximum benefit.
• Work closely with the IT and development teams to ensure smooth implementation and training as needed.
• Gather feedback post-implementation to determine the effectiveness and efficiency of new technologies or processes.
• Continuously refine and adjust strategies based on feedback and changing organizational needs.
• Stakeholder Communication
• Work closely with project managers, developers, and other stakeholders to ensure technical feasibility and timely delivery of projects.
• Collaborate with business units to understand their needs, ensuring technical solutions effectively address and solve business challenges.
• Establish clear communication channels with stakeholders, updating them on project status, milestones, and any critical issues.
• Facilitate regular project meetings to discuss progress, address concerns, and ensure alignment with the project’s objectives.

OPERATIONAL EFFICIENCY (Weighting 20%)

Technical Operations Oversight

• Supervise the daily operations of technical systems, ensuring they run smoothly and efficiently.
• Oversee the maintenance of servers, hardware, and other vital infrastructure components to ensure their longevity and optimal performance.
• Act swiftly to diagnose, troubleshoot, and resolve hardware or software failures.
• Develop and maintain a systematic approach to problem-solving, ensuring minimal disruption to operations.
• Collaborate closely with the IT Manager, reporting significant issues, and discussing their potential business impact.
• Ensure clear communication with stakeholders about any anticipated downtimes, maintenance windows, or system issues.

System Monitoring, Maintenance & Updates

• Conduct daily checks and monitoring of systems and applications to track their performance and availability.
• Identify any anomalies or performance issues and take appropriate corrective actions promptly.
• Schedule and perform routine maintenance tasks to ensure that systems are updated, secure, and functioning at peak performance.
• Apply patches, updates, or upgrades as necessary to maintain system security and functionality.
• Implement and oversee backup procedures to ensure data safety and availability.
• In case of failures, orchestrate recovery efforts, aiming for swift system restoration with minimal data loss.

Security Monitoring & Regular Security Audits

• Continuously monitor and stay informed about the latest security vulnerabilities and threats related to technologies and tools used by Startec.
• Set up and utilize monitoring tools and alerts to detect and respond to security incidents in real-time.
• Conduct routine security audits to assess the security posture of the organization’s systems and applications.
• Collaborate with external cybersecurity firms, if necessary, to gain an unbiased perspective.

Vendor, Contract & Subscription Management

• Foster and maintain strong relationships with vendors, ensuring they understand and cater to Startec’s requirements and standards.
• Thoroughly vet and evaluate potential vendors based on their reputation, reliability, and alignment with Startec’s needs.
• Regularly review vendor performance, addressing any concerns and ensuring that the organization is receiving value for money.
• Oversee and manage contracts, subscriptions, and service agreements with vendors, ensuring that they remain up-to-date and beneficial.
• Coordinate with finance and procurement teams to ensure timely payments and renewals.

DOCUMENTATION & REPORTING (Weighting 10%)

Technical Documentation & Compliance

• Create detailed, clear, and structured documentation of technical processes and procedures, ensuring they are easy to follow and up to date.
• Utilize diagrams, flowcharts, and other visual aids to enhance understanding and readability.
• Regularly review and update technical documentation to reflect any changes in processes, tools, or technologies.
• Ensure a centralized system or repository is in place for easy access and retrieval of documentation.
• Implement a standardized onboarding process for new vendors to ensure smooth integration with Startec’s systems and processes.
• Maintain comprehensive documentation detailing security protocols, vendor contracts, and interactions.
• Ensure compliance with industry regulations and internal policies regarding both security and vendor relations.

Stakeholder Communication

• Maintain open channels of communication with team members, management, and end-users, ensuring alignment in objectives and clarity in tasks.
• Address queries, provide updates, and gather feedback to ensure all projects and tasks are on track and meeting expectations.
• Regularly report on system health, performance metrics, and any identified concerns.
• Proactively seek feedback from stakeholders regarding completed tasks, ongoing projects, and overall satisfaction.

QUALIFICATIONS:

• IT Degree combined with 5+ years’ experience working in System Administration in a hybrid environment.
• Project Management certification is a plus.
• Minimum 5+ Experience in Windows platform and Microsoft Office 365
• Microsoft Azure Fundamental Certification is required.
• Advanced knowledge of Active Directory Services and Microsoft 365
• Demonstrated knowledge of software development methodologies and techniques
• Strong Leadership and organizational abilities
• Strong understanding of IT Security (CIA model, OWASP Top Ten)
• Experience with supporting Microsoft 365 Suite, i.e., Microsoft Teams, Notes, Forms, Intune, etc.
• Experience in Dynamics 365 and Dynamics Life Cycle Services
• Strong Experience and understanding of SharePoint.
• Knowledge and experience on SQL database management, Application Lifecycle Management, DevOps, Power Platform, PowerBI
• Excellent customer service skills combined with strong verbal and written communication skills.
• Experience in developing and writing technical procedures.
• Strong Analytical and problem-solving skills
• Able to multi-task in a high paced environment with conflicting priorities
• A quick learner who can easily understand new concepts.
• Able to prioritize with a keen eye for details

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

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