IT Technician level 1

Job title: IT Technician level 1

Job description: – Provide level 1 technical support to internal employees;
– Support the installation, configuration, and troubleshooting of various tools, applications, and computer systems;
– Communicate with the various stakeholders in order to offer an optimal service;
– Collect information on more complex issues and send it to level 2 administrators;
– Be a force of proposal to bring new solutions.
– Minimum 2 years of experience in a similar role;
– Experience in Windows, iOS, and Office 365 environments;
– Experience with tools like Jira/Confluence/Dropbox/Slack (an asset);
– Hybrid work mode with 2 to 3 days of presence per week on-site;
– Fluent in French.

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