IT Technicians – Dispatcher / Coordinator

Job title: IT Technicians – Dispatcher / Coordinator

Job description: Position: IT Technicians – Dispatcher / Coordinator
Location: Montreal

Do you have experience in telecommunications? Do you enjoy customer service and coordination? Have you worked with IT Technicians? Are you tech savvy?

Our client, a telecom company specialized in improving internet connectivity for residences and businesses, is looking for a Commercial Order Coordinator (IT Technicians Dispatcher) located in Downtown Montreal.

What they offer:

– Salary up to $65K
– 2 to 3 weeks’ vacation, according to experience
– 5 PTO’s
– Medical, health, and dental insurance
– Lifestyle spending account of $600 (gym membership, gym equipment, yoga classes, new cell phone, laptop, public transit, etc.)
– Healthcare spending account of $500 (extra dental, chiropractor, physio, etc.)
– Mobile expense paid ($100 a month)
– Snacks for employees (coffee, juice, soft drinks, cheese, bagels, bread, etc.)

Your profile:

– Fluently bilingual in French and English
– Highschool diploma
– 2 to 3 years’ experience in a similar role
– Tech savvy, able to navigate through various systems
– Experience with JIRA and SAP an asset

Your role:

– Support the sales organization prior to and during the implementation, to ensure clear definition of customer requirements and expectations
– Coordinate and manage multiple orders in parallel on a daily basis
– Provide first call resolution to ensure customer inquiries, requests, and concerns are addressed and resolved in an efficient and timely manner
– Interact with multiple internal departments to advance order processing or escalate to meet deadlines
– Adhere to processes, policies, and objectives for hosted PBX systems, IP telephony (VoIP), and data products
– Have a good understanding of other products offered by the client
– Assist in the creation of customer files and maintain customer information through the internal systems
– Manage moves for large corporate clients

To aplpy, please send your CV in Word format to guillermo.ovalle@quantum.ca.

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit number: AP-2000158

Services de Gestion Quantum Ltée

Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering…

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