Overnight Guest Service Agent

Job title: Overnight Guest Service Agent

Company: Pinnacle Hotels

Job description: General

Pinnacle Hotel at the Pier as a unique, boutique style property is looking for an Overnight Guest Service Agent who will serve as an ambassador for the Hotel and must be a multi-functional individual who is driven to always exceed our residents & guests’s expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Computer and word processing are necessary along with decision-making and problem solving skills.

Specific Duties and/or Job Responsibilities:

• Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk.
• Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
• Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
• Completion in detail of all duties assigned on the Night Audits Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report.
• Be aware of emergency procedures over the night with a minimum level of staffing.
• Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries.
• Welcome guests to the hotel upon arrival using their name when possible to do so.
• Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation.
• Assist the front desk with reservations, handling calls, registration and departures when need arise.
• Conduct night security patrols and ensure they are being conducted on a regular basis.
• Assist guest with luggage when necessary.
• Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management.
• Completing other duties as assigned.

Job Requirements/Qualifications:

Job Requirements

• Self motivated, responsible, organized and task oriented.
• Fluent in English. Proficiency of a second language would be an asset.
• Ability to work flexible hours when called upon to do so.
• Must be able to stand or sit for an 8 hour shift.
• Ability to work in a team environment.
• Must have a passion for delivering outstanding guest services.
• Must be able to lift 50 pounds.

Education & Experience

• Minimum one year working in a hotel environment in a hospitality related industry in a front office type position.
• Experience with Opera PMS is preferred but, not necessary
• College education in hospitality is preferred.

• Salary/Wage: Competitive

Job Application Process:

If you think that you possess the special qualities that we are looking for, please email by clicking on the Apply Now button below

We value your interest. However, only those applicants selected for an interview will be contacted.

Thank you.

Expected salary:

Location: North Vancouver, BC

Job date: Wed, 12 May 2021 03:04:51 GMT