Patient Care Coordinator, Heartwood, BC Mental Health and Substance Use Services

Job title: Patient Care Coordinator, Heartwood, BC Mental Health and Substance Use Services

Company: Provincial Health Services Authority

Job description: Patient Care Coordinator

Heartwood Centre, BC Mental Health and Substance Use Services

Vancouver, $42.25 to $51.78 per hour

What you’ll do

• Coordinate client care related activities and provide leadership in the planning and implementation of innovative and creative approaches for the delivery of services. Promote quality of care by consulting and collaborating with interdisciplinary team members to help establish appropriate goals of care and individualized care plans considering the patient’s/client’s physiological, psychological, spiritual and sociocultural needs.
• Assist staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies. Work with patients/clients/families and the team to minimize variances from the standardized elements of care and length of stay as described in the clinical pathway. Facilitate the evaluation of services to ensure program and service needs are met.
• Attend and participate in initial client care evaluations and admission meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice effectiveness and administrative decisions according to client care standards. Assess the patient’s/client’s overall needs, conduct risk assessments, formulate initial diagnostic impressions and determines priority of care requirements.
• Review client progress and client/family needs. Provide formal and informal consultation as needed to health care team members, other health care providers and students. Provide guidance/knowledge in the management of care in a client/group in defined area of clinical expertise. Promote interdisciplinary collaboration for treatment concerns, continuity of care, crisis management protocols and community resource coordination. Assist with therapeutic interventions and problem solving, provide clinical guidance and information on complex cases, discuss client care issues and develop linkages/partnerships to meet client need.
• Establish, maintain and enhance therapeutic relationships based on respect with client. Engage others in treatment planning and evaluation, provide follow-up planning, support patients/clients to manage self-care, encourage informed decision making and empower client to improve quality of life. Teach client about management/treatment of medical conditions.

What you bring

• Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
• Completion of post basic specialty nursing certificate/program if applicable, and three (3) years’ recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year’s related administrative/supervisory experience or an equivalent combination of education, training and experience. Valid BC Driver’s License and access to personal vehicle for local area travel may be required.
• Valid BC Driver’s License and access to personal vehicle for local area travel may be required.
• Current CPR Certification.

What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to more than 2,000 in-house training programs.
• Enjoy a comprehensive benefits package, including municipal pension plan.
• 12 annual statutory holidays with generous vacation entitlement and accruement.
• Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Regular, Full-Time
Wage: $42.25 to $51.78 per hour
Vancouver
Applications will be accepted until the position is filled.
Monday to Friday: 0800-1600hrs
Requisition Number: 103773

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

Provincial Health Services Authority ( ) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of August 28th, 2020. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day
Labor Agreement Nurses’ Bargaining Association
Requisition # 103773-2350949
Work Site 4500 Oak Street, Vancouver
Job Type Regular, Full-Time
Salary/Rate $42.25 – $51.78 / Hour
FTE 1.00
Hours of Work 0800-1600hrs
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 05-Mar-2021

Expected salary: $42.25 – 51.78 per hour

Location: Vancouver, BC

Job date: Sat, 06 Feb 2021 05:16:34 GMT