PATIENT CARE COORDINATOR – MENTAL HEALTH

Job title: PATIENT CARE COORDINATOR – MENTAL HEALTH

Company: Mackenzie Health

Job description: Job Description

Position Summary

The Patient Care Coordinator is a member of the program/clinical area management team and is responsible for the overall day-to-day program-based coordination of patient and family care, facilitation of patient flow in and out of the program, coordination of clinical staff and resources, and supervisory support functions such as attendance and performance management and conflict resolution at the point of care and beyond.

Responsibilities

Practice Oversight/Care Coordination

• Provide oversight of clinical care plan and support use of clinical pathways for patients in the program.
• Lead rounds and use other tools to support coordination of care and patient flow through the various components of the program.
• Co-ordinate the care provided by the inter-professional team.
• Follow-up on outstanding referrals and consults as necessary.
• Provide support to staff for issues related to patient care and families.
• Act as a clinical resource for the physician, clinicians and inter-professional team.
• Mentor staff regarding patient care and clinical practice.
• Promote evidence-based patient care and research activities.
• Facilitate the effective and efficient use of hospital resources (e.g. supply management, use of volunteers, etc.).
• Develop and coordinate team efforts to enhance patient outcomes in collaboration with physicians, staff and other team members.
• Lead and/or facilitate forums to share information, develop patient goals, review plans and evaluate outcomes (e.g. family meetings, patient rounds).

Leadership

• Coordinate program staffing and patient caseloads.
• Provide a single point of contact for staff and physicians regarding clinical care.
• Lead and/or facilitate forums to develop program goals and staff knowledge (e.g. patient rounds, team conferences, utilization/discharge planning conferences).
• Support conflict resolution between staff and staff; staff and physicians.
• Provide a comfortable, respectful, confidential environment for team members to discuss issues.
• Ensure the monitoring and reporting of quality indicators and data collection.
• Act as the program-based contact for student placements and instructors and community agencies/partners.
• Establish relationships with external organizations to facilitate the development and sharing of knowledge and best practice.
• Create an environment that promotes continuous quality improvement to achieve established clinical benchmarks and outcomes.
• Identify and lead initiatives to improve quality of service and evaluate results.
• Work with the Manager and/or Director to create strategies to improve patient satisfaction and quick service recovery.
• Foster relationships with the clinical team including physicians and across the organization.
• Investigate and manage patient and family complaints.
• Develop, implement and revise specific policies, goals and objectives of the program with the Manager and/or Director and other staff, including physicians.

Human Resources Management

• Articulate the performance expectations of all interdisciplinary staff in the program.
• Provide performance feedback, coaching and mentoring to staff in a positive and supportive manner and be involved in the process, in collaboration with the Manager, of progressive discipline up to and including termination of team members.
• Ensure clinicians are meeting targets with respect to patient caseloads and visits.
• Implement the attendance management program with program staff.
• Assist the Manager in the recruitment and selection of all program staff within the approved budget guidelines.
• Coordinate the orientation of new staff members.
• Liaise with CSSO to ensure appropriate staffing coverage and scheduling.
• Provide feedback to the Manager on training needs on an ongoing basis.
• Develop internal programs or source and recommend appropriate external programs to address these needs.
• Foster effective employee and labour relations through knowledgeable interpretation and implementation of hospital policies and collective agreements.
• Complete and authorize appropriate Payroll and Human Resources paperwork in the absence of the Manager.

Safety

• Demonstrate understanding of, compliance with, and commitment to responsibilities under the Occupational Health and Safety Act, other government regulations and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.
• Attend Health and Safety and Patient Safety in-services and take action to address unsafe conditions and procedures to ensure a healthy and safe work environment.

Qualifications

• Completion of Baccalaureate Degree in Nursing or Masters Degree in Social Work

• 5 years of recent Mental Health clinical experience required, preferably in an outpatient setting.
• Demonstrated leadership skills, with a minimum of 2 years of supervisory experience preferred.
• BCLS.
• CPI and/or Use of Force certification preferred.
• Strong clinical skills.
• Able to discern relevant information to make effective decisions regarding patient care and program planning.
• Knowledge of CNO standards of practice and an understanding of the application of the RHPA legislation.
• Ability to work independently/be self-directed and effectively lead clinical inter-professional teams.
• Highly developed conflict resolution skills.
• Well-developed ability to delegate tasks appropriately.
• Demonstrates commitment to professional development and learning.
• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the inter-professional team.
• Demonstrates understanding of continuous improvement principles and tools.
• Demonstrates understanding of contribution to patient and staff safety.
• Possesses highly developed analytical, problem solving and critical thinking skills.
• Demonstrates a strong patient and customer focused philosophy in all interactions.
• Possesses the ability to introduce and effectively facilitate change.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
• Experience with guiding staff experiencing performance and/or attendance problems.
• Communicates effectively using timely and appropriate written, verbal and non-verbal means.
• Utilizes effective listening skills to maximize understanding of issues.
• Proven ability to work within a computerized environment.
• Proven attendance record.
• Ability to perform the essential duties of the job.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and patients within a challenging and exciting health care environment.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Expected salary:

Location: Richmond Hill, ON

Job date: Sun, 21 Mar 2021 23:23:15 GMT