Program Manager, Ambulatory Administration – BC Women Hospital & Health Centre

Job title: Program Manager, Ambulatory Administration – BC Women Hospital & Health Centre

Job description: Program Manager, Ambulatory Administration

BC Women Hospital & Health Centre

Vancouver, BC

What you’ll do

• In collaboration with the Vice President/designates and Program Management Team, participate in the strategic planning process and implement operational plans, policies and procedures in specific programs. Integrate specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans and quality management initiatives.
• Accountable for the recruitment process of interviewing and hiring general duty nursing and other designated staff in collaboration with appropriate members of clinical and/or Program Management Teams including the Professional Practice Leaders. In conjunction with BCW’s leaders and Human Resources, develop, implement and evaluate recruitment and retention programs for staff. Manage service area operations by assessing and monitoring staff/patient ratios and supplies based on patient acuity and staff skill level.
• Responsible for the performance management process for designated staff, including ongoing coaching and mentoring, and formal performance reviews. Labour relations responsibility includes directing the disciplinary process up to and including termination of employment, and grievance responses up to Step 2 and/or Step 3, and approving proposals to resolve grievances.
• In collaboration with the management team, liaises with Learning and Development to ensure appropriate education sessions are in place for staff including multidisciplinary education sessions. Work with programs and Learning and Development consultants to develop, revise and track pamphlet and other educational resource availability.
• Provide leadership in service development and planning activities through work groups and projects; monitors progress and outcomes. Initiate, recommend, implement and evaluate objectives, policies and procedure, and standards of nursing practice related to patient/family care.
• Collaborate with Medical, Program Leader(s) and Professional Practice Leaders to monitor quality outcomes, and assists in the development of methodologies, quality indicators, and evidence based outcomes. Assist with accreditation/audit activities and oversees risk management activities as directed by the Management Team.
• Monitor requests for overtime, vacation, leaves of absence, and sick time for general duty nurses, paramedical staff and designated staff. Manage time keeping and payroll processes for designated staff.
• Prepare, monitor, and analyze staffing and operating and capital budgets for specific cost centres related to assigned programs. Responsible for allocating and managing the available resources within these budgets to ensure the delivery of services within the program. Substantiate variances in budgets to Program Leadership, and adjusts spending to keep within budget allocation.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor of Science Degree in Nursing or a healthcare related degree from an accredited University, plus a minimum of seven (7) years recent related clinical experience. This will include two (2) years working in a managerial/leadership capacity.
• Current practicing registration with the British Columbia College of Nurses and Midwives (BCCNM) will be required.

You will also have

• Strong operational management skills and demonstrated understanding or experience with quality assurance, operational planning and program management.
• Critical thinking skills and proven ability to effectively manage human and fiscal resources.
• Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and liaising with staff, patients, and families.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $102,938 – $147,974/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 4500 Oak Street, Vancouver BC, V6H 2N9

Applications will be accepted until position is filled.

Hours of Work: Monday – Friday, 0800 – 1600

Requisition # 154898E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

(BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of November 9, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

Labor Agreement Excluded

Requisition # 154898E-2407797

Work Site 4500 Oak Street, Vancouver BC, V6H 2N9

Job Type Regular, Full-Time

Salary/Rate $102,938.00 – $147,974.00 / Year

FTE 1.00

Hours of Work 0800-1600

Work Days Mon, Tue, Wed, Thu, Fri

Expiry Date 01-Dec-2023

Click Here to Apply

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