Reception Manager

Job title: Reception Manager

Job description: The Role…

The Reception Manager is responsible for supporting, providing direction and leadership to the reception team. A successful Reception Manager will be a proactive and resourceful team player who has a good understanding and knowledge of the House, the Company and local community.

Responsibilities

• Contribute to departmental goals, related to payroll, expenses, staffing levels and guest service
• Responsible for monitoring and supporting daily operations, greet members/guests on arrival
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House
• Participate in identifying talent gaps, interviewing, and hiring staff as well as hosting staff meetings and trainings.
• Develop and grow staff skills as well as provide counseling and discipline when applicable.
• Communicate daily events, guest lists, VIP’s, reservations
• Deliver the highest standards of customer service and process, naturally hospitable
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• Respond to requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Communicate within department as well as other departments on crucial matters
• To ensure the company culture is visible in all aspects of the business.
• Resolve customer complaints, handling all interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Required Skills/Qualifications:

• Minimum of 3+ years’ experience working in a similar industry or capacity and
• 1+ year of Supervisor/Manager experience
• Detail oriented, ability to multitask and work in a fast-paced environment
• Computer skills, OpenTable, Salesforce, Google, MS Office experience preferred
• Customer services oriented and excellent verbal and written communication skills
• Hospitality education preferred but not required
• Flexible schedule, evenings, weekends as needed

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day’s + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training’s and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

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