Regional Director, Operations – Victoria B.C

Job title: Regional Director, Operations – Victoria B.C

Job description: Job Description

Regional Director, Operations

Victoria, British Columbia

Full Time, Permanent

About Us

Unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience that is elevated and empowered. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates 31 residences in British Columbia and Ontario, with plans to continue expansion in select markets. Amica has a deep pipeline of development projects with 14 active projects in our core markets.

The Opportunity

The Regional Director of Operations for Victoria, BC, leads the overall operation for a group of residences. This includes but is not limited to supporting the General Managers and department leaders to enable the highest level of resident satisfaction through operational excellence by bringing our culture to life to deliver a best-in-class experience for not only residents, but their families and our team members. You will lead and oversee the financial, human resources, sales, and wellness aspects of your region to ensure all targets are achieved or exceeded. You are enthusiastic about maintaining and exceeding operational excellence in your region’s residences and will ensure that General Managers maintain all brand standards and policies. Team member growth is a key value at Amica, and the Regional Director of Operations plays an integral leadership role in identifying, developing and promoting internal talent.

What you will be doing

• Working with the regional partners and specialists to ensure each residence delivers the appropriate branded marketed services to all residents.
• Ensuring all budgeted line items meet revenue and expense targets and net operating income is met or exceeded.
• Regularly visiting the residences across your assigned region to evaluate operational effectiveness, including compliance with set standards, policies, and procedures
• Working with the Regional Director of Sales and Marketing to open any new residences in Western Canada. This will include ensuring all milestones are met leading up to the opening of the building, including occupancy targets.

People leadership

• Hiring, developing and providing feedback to your General Managers. This includes but not limited to coaching conversations, consistent one-on-ones and annual performance reviews.
• Working with General Managers to ensure all team members and department leaders are developed, trained, motivated and evaluated for annual job performance reviews.
• Assisting in the root cause analysis and action planning on all people metrics (i.e., engagement, turnover, training compliance etc.)
• Working closely with your people development partner to ensure effective leadership, policy interpretation and that all team member relations practices are followed.
• Ensuring all residences actively forecast staffing needs and maintain strong recruitment practices to minimize open positions and shifts.

Corporate Budget and Administration

• Supporting General Managers to oversee and monitor all planning and execution of residence budgets including CAPEX projects.
• Adjusting operational strategies to facilitate financial targets throughout the year.
• Partnering and supporting the Regional Director of Sales and Marketing in driving occupancy and overall revenue for both stable and lease-up residences.

Special Events and Public Relations

• Assisting the Regional Director of Sales and Marketing, General Managers and Community Relations Directors as required with their events hosted on and off site, including all pre-open events.
• Representing Amica with local chamber of commerce, provincial government authorities, emergency response teams, media relations, as needed.

Resident Relations

• Collaborating with relevant stakeholders in the continuous identification and implementation of best practices. You will also play a key role in the development and implementation of processes, technologies and sustainable practices in your residences.
• Ensuring the assigned region’s internal control framework is complete, effective, sustainable, and in compliance with our internal policies, the regulatory environment and department standards.
• Partnering with stakeholders across the organization to identify and prioritize harm reduction opportunities, develop specific mitigation plans, monitor compliance of these plans and evaluate their outcomes.
• Monitoring your region’s operating metrics to contribute to product refinements and manage process to root cause and process deficiencies.
• Acting as the focal point of escalation for Resident issues and incidents.

What we are looking for

• You are an experienced operations leader willing to go the extra mile to be effective with team members, residents and their families
• You will have a minimum of ten years of experience in an operational leadership role. Health care industry experience is preferred.
• You have project management experience, which will be utilized primarily as you lead all stakeholders to open successful residences in British Columbia.
• Experience in opening either residences, long term care or hotels preferred.
• You have a proven history of inspiring and coaching teams to success using your influencing skills and collaborative approach.
• You love to learn. You have a growth mindset and are enthusiastic about growing your knowledge and skills in the senior living and care industry.
• You have demonstrated ability to think critically, creatively, and strategically to find sustainable solutions.
• You have an excellent understanding of Profit and Loss (P&L) and business management (pricing, financial reporting, census measures, budgets, etc.)
• You have advanced written and verbal skills for effective communication and the ability to facilitate group presentations.
• You are comfortable with technology, Microsoft Office (Windows, Outlook, Excel) & various applications with the ability to learn new applications.
• You have a university degree in related field.
• You have the ability to travel frequently in geographic regions.

What you can expect from us

• A diverse and inclusive environment where individual differences are celebrated, and you are encouraged to be your best self.
• A collaborative environment where we work together to succeed as a team.
• Learning opportunities to help you develop and grow.
• Support for professional development and designations.
• Comprehensive benefit package including RRSP matching.

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