Senior Consultant AI & Analytics

Job title: Senior Consultant AI & Analytics

Job description: Description and Requirements

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 70,000 team members and delivery centers across 28 countries in North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Position Overview:

We are seeking to hire an experienced Senior Consultant based in the United States or Canada, to join a growing team of digital technology and process experts as part of the creation and expansion of the Global Portfolio Organization, Consulting practice. This position will report directly to the Senior Director of the Consulting Practice. The scope and objective of this new role is to provide expert knowledge, insights and design assurance in the domain of AI, analytics and process automation to create tangible value and transformational outcomes for our clients, through advanced understanding of their business and strategic goals.

Responsibilities:

Work closely with our Commercial and Operations teams to build executive client relationships and understanding of their business models, problems and objectives.

Make recommendations based on deep digital domain knowledge and expertise aligned with digital portfolio offerings to address problem statements and drive strategic outcomes for clients based on industry best practice.

Generate interest and revenue through the creation and presentation of professional and compelling proposals.

Monitor marketplace development and trends, competitor practices, and availability of tools to support innovation and provide competitive advantage.

Promote the company’s consulting practice internally and externally, creating awareness of capabilities and competencies supporting industry events and marketing presence including speaking opportunities and white paper publications.

Required Knowledge and skills:

• Detailed knowledge of the AI, Analytics and Automation domain including working knowledge of technologies, assets, tools and methodologies.
• Robust consulting and client / senior stakeholder relationship and portfolio management.
• Demonstrated ability to create innovative solutions and solve complex problems to generate strategic value for clients.
• Commercial acumen and strong interpersonal skills including ability to provide clarity and communicate complex concepts to technical and non-technical stakeholders.

Qualifications & Experience:

• 10+ years experience in enabling digital technologies and or process consulting at a senior level.
• Bachelor’s degree in technical subject or equivalent digital domain expertise such as AI, analytics or automation.
• A Masters degree is desirable.
• Technical, tools and process certifications or professional accreditations are an asset.

Scope: AI algorithms, advanced analysis and ML models, insights, intelligent assistants, NLP/NLU and robotic process automation (RPA/RPAaS).

Location: USA / Canada

Status: Full time / Permanent (FTE), home office with travel.

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

We are seeking to hire an experienced Senior Consultant based in the United States or Canada, to join a growing team of digital technology and process experts as part of the creation and expansion of the Global Portfolio Organization, Consulting practice. This position will report directly to the Senior Director of the Consulting Practice. The scope and objective of this new role is to provide expert knowledge, insights and design assurance in the domain of AI, analytics and process automation to create tangible value and transformational outcomes for our clients, through advanced understanding of their business and strategic goals.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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