Senior IT Business Analyst, Intact Lab

Job title: Senior IT Business Analyst, Intact Lab

Job description: Who needs insurance? Everybody. That keeps us busy. Very busy.

At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Simplifying insurance takes creativity, empathy and hard work. We explore, take risks, make mistakes, and learn all day, every day

Here, innovation is everyone’s job. Ready to make your mark?

About the role

Hiring manager : Nathalie Melançon

Workplace : Montreal (2020, Blvd. Robert-Bourassa), Anjou (7101 Jean-Talon St. East), Saint-Hyacinthe (2450 Girouard West), Québec (5700 Boulevard des Galeries) or Toronto (700 University ave.)

The Role :

As a Senior IT business analyst, you play a vital role of translator and facilitator between Business, IT and Quality Assurance. You will be part of a small squad with the sole purpose of creating and enhancing a digital product to the point where that product is the best product, not just in the insurance field, but the best product out there, period.

Reporting to the Manager, Digital Products, your main responsibilities are:

• Analyze business needs to define IT solutions
• Lead / prepare / participate in business requirements specification workshops to specify IT solutions
• Make impact analysis and effort estimates to advocate, get approval, then document the IT solution using effective methods and interacting with both business users and the IT project team
• Support the development of solutions and monitor performance
• Participate in test activities with business people, developers and Quality Assurance
• Support Product Owners in handling their backlogs and prioritize work to be done
• Write effective User Stories that can be used by Front End, Back End developers and Quality Assurance
• Handle change management process via train the trainer documents and procedures
• Build a solid, reusable and thorough system documentation to be used by any stakeholders

Qualifications

• Bachelor’s degree in Administration, Information Technology or a related field
• 5 to 8 years of experience in analysis (Business, Functional, Information)

Specific experiences – Assets strongly considered

• Project experience in Scrum mode
• Experience and knowledge of the insurance or financial services field
• Experience and knowledge of applications in a web environment or Mobile
• Mastery of JIRA & Confluence
• Knowledge of Miro, Abstract or Zeppelin
• Experience Eliciting and writing requirements for a dynamic web platform
• Functional knowledge of French is a definite asset

Required qualities

• Be customer oriented
• Rigor in the quality of deliverables and in the follow-up of the files entrusted
• Ability to learn environments and systems to be up and running quickly
• Know how to plan and organize
• Good problem-solving skills
• Dynamism
• Autonomy
• Open minded and opened to changes
• Communication: summarize in a clear and concise manner, know how to adapt the level of language (verbal and written) and the content of the message according to the type of business or technical worker, demonstrate skills to work with people from different backgrounds, locally or remotely.

Here are a few reasons why others have joined our team :

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

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