Senior IT process Analyst (Remote)

Job title: Senior IT process Analyst (Remote)

Job description: AmeXio is a global digital transformation partner for corporate clients and government institutions. We help businesses with their digital growth in the areas of Customer Experience, Enterprise Content, Customer Communication, and Structured Content Management.

Join our dynamic and innovative team! Explore exciting career opportunities now.

We are seeking an experienced and detail-oriented Process Analyst to join our team. The Process Analyst III will play a vital role in the development and continuous improvement of our Core IT efficiency and process compliance. The main objective of this role is to manage the issuance of processes and facilitate cross-functional handovers to operational projects, enabling the company’s progress.

Key Responsibilities:

• Support the Core IT organization and its diverse processes in collaboration with the Management team
• Participate in program review meetings, set priority issues, prepare agendas, and maintain Action Plans to implement cross-functional processes.
• Create documents, reports, and presentations based on company data insights.
• Analyze current processes and ensure they are updated to align with current business needs and operational methods.
• Ensure the Core IT Process is kept current, and all documentation is updated annually or as needed.
• Organize national and global processes and ensure compliance with these processes.
• Ensure proper handover to operations for new products and various requirements.
• Establish Key Performance Indicators (KPIs) for the sustainability of process compliance

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 7-10 years of experience in process analysis and improvement, preferably in an IT environment.
• Strong understanding of IT concepts and infrastructure.
• Proficiency in creating and maintaining detailed documentation.
• Excellent analytical skills and ability to identify process inefficiencies and propose improvements.
• Ability to work collaboratively in cross-functional teams and communicate effectively.
• Detail-oriented with excellent organizational and time management skills
• Bilingual (French-English) – an asset

Benefits

• Remote.
• Access to annual vacation from day one of employment.
• 3 days of sick leave.
• 5 paid days off during the Christmas period.
• Group insurance benefits.
• Retirement savings plan.

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