Senior IT Technician – Halifax

Job Overview

  • Company Name Quantum
  • Salary Offer $55000 - 65000 per year
  • Job Start Date Fri, 06 Oct 2023 06:43:01 GMT
  • Job Type Full Time - Permanent
  • Job Source Careerjet

Job title: Senior IT Technician – Halifax

Job description: Nº de réf : 107881

Position: IT Technician, Level 2 (Hybrid – 3 days work from office)

Location: Halifax

Salary: $55K to $65K

Our client, a leading communication firm, is seeking an experienced IT Technician, Level 2 to join their team and provide technical support to both their IT support team and internal end users.

Key Qualifications:

– Excellent customer service skills and strong written and verbal communication abilities

– Experience working in an ITIL/best practice environment

– Proficiency with Azure AD, Teams, SharePoint, and Microsoft 365 Suite

– Familiarity with providing support for MacOS, iOS, Android, and Windows 10

– Previous experience in setting up laptops and resolving printer issues

– Strong troubleshooting skills and the ability to work independently

– A collaborative team player committed to thorough documentation

Responsibilities:

– Analyze and resolve support tickets following ITSM procedures and best practices

– Collaborate with Technician L3 for advanced expertise when required

– Assign tickets to other IT support groups for resolution as needed

– Evaluate the impact and urgency of client issues and modify tickets accordingly

– Maintain ticket updates after each intervention

– Communicate with end users to gather additional information and conduct necessary tests

– Provide regular progress updates to clients on ticket status

– Confirm service restoration or completion of service requests with clients

– Collaborate with Technician L3 or Supervisor for hierarchical escalations or special incidents

– Identify and analyze problem tickets, including root cause analysis

– Identify and establish relationships for Master-Child tickets

– Perform equipment reception processes and proactive role-related problem reporting

Requirements:

– Exceptional customer service skills and ethical conduct

– Outstanding written and verbal communication abilities

– Previous experience in an ITIL/best practice environment

– Proficiency with Azure AD, Teams, SharePoint, and Microsoft 365 Suite

– Familiarity with supporting end users on MacOS, iOS, Android, and Windows 10

– Experience in laptop setup and printer issue resolution

– Strong troubleshooting skills and autonomy in problem-solving

– Collaborative team player dedicated to thorough documentation

Desirable:

– ITIL certification

– Bilingual proficiency in English and French

Benefits:

– 3 weeks of annual vacation

– Comprehensive health and dental insurance

– Personal days off for flexibility

– Performance-based bonus plan (up to 10%)

– On-call rotation (1 week every 6 weeks), fixed compensation: $250

– Company-provided phone for on-call duties

Please share your resume with Anjali Kastwar at .

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

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