Senior Manager, Operations – SCENE

Job title: Senior Manager, Operations – SCENE

Job description: Company Description

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us, and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

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Inclusion & Diversity:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Job Description

SCENE®, the entertainment rewards program launched by Scotiabank and Cineplex Entertainment in 2007, is free to join. With more than ten million members across Canada, SCENE enables members to earn and redeem points for movies, concessions, digital movies and restaurants. Members can accelerate their earning power with the SCENE® ScotiaCard®* debit card and SCENE® VISA* card. For more information about the SCENE program visit www.scene.ca.

SCENE currently has an opportunity for a Senior Manager, Operations to play a key role to work cross functionally with business, marketing and technology teams to drive the management, scope and implementation of key initiatives. This position will be reporting to the Executive Director, Operations & Analytics, SCENE LP.

You will be required to thoroughly understand and communicate stakeholder requirements, work collaboratively to manage work flow and project team activities, track, document and communicate project progress and changes and manage all requirements accordingly to realize objectives for each of the stakeholders to ensure projects are completed on time and on budget. This is your opportunity to become part of Canada’s premiere entertainment loyalty program and to bring your passion to our dynamic and growing team.

What Will You Be Doing:

Project Management:

• Support the definition of project scope, objectives and deliverables, business requirements documents, budget proposals and technical specifications documents
• Strong ability to balance multiple complex projects at the same time
• Lead the planning and implementation of a project and coordinate and facilitate delivery of project objectives, plan and schedule. Identify and manage project dependencies and critical path
• Organize and facilitate/lead regular meetings, reviews, retrospectives, sprint and release planning, demos and other agile project-related meetings
• Establish clear ownership and accountabilities for project tasks; ensure that team members have the tools needed and provide timely feedback

Collaboration:

• Help internal cross-functional teams make informed decisions about programs underway
• Use your influence with team members to help them take positive action and accountability for their assigned work

Risk and Issue Management:

• Identify, define, assess, rank and describe the process of how project risks will be addressed and/or mitigated, assigning accountability for the ongoing monitoring of any perceived risks that may impact the project team’s ability to successfully deliver the project
• Assess project issues and identify solutions to meet business requirements and stakeholder objectives

Scope Management:

• Oversee the creation of Functional and Non-functional requirements to ensure alignment with the Business Case and Project Charter / Vision Statement
• Analyze results and troubleshoot technical, budgetary and/or business process issues when the need arises and escalating appropriately as needed. Develop contingency plans as needed

Communication:

• Participate in the negotiation, and influence business partners to ensure alignment of initiatives and individual deliverables across dependent initiatives
• Proactively communicate project status, issues and risks to business owners and sponsors
• Create & present reports defining project progress, requirements documentations, problems and solutions
• Build comprehensive test plans and able to facilitate testing across key stakeholders
• Strong ability to manage projects post implementation including measurement of key objectives, troubleshooting, optimization, road mapping and P&L oversight
• Build, develop, and grow business relationships vital to the success of the project

Leadership:

• Provide guidance and leadership throughout the project life-cycle, including input into performance development plans.
• Drive collaborative culture recognition, awareness and adoption by fostering highly collaborative and effective working relationships based on trust
• Partner with senior leadership, understand the strategic importance of initiatives demonstrating a strong customer focus.
• Demonstrate acceptance of responsibility for individual and team performance, a strong sense of ownership and drive for results

Qualifications

What You Need:

• 5+ years’ experience in operations, project and / or product management
• Proven experience with ongoing program management of select projects post implementation including; overall program oversight, reporting and analysis

Who You Are:

• Exceptional communication skills
• Collaborative approach to problem solving and the ability to work with cross-functional teams at all levels
• Ability to manage multiple complex integration projects, able to bridge the gap between technical and business requirements
• Provide leadership by exhibiting confidence in self and others; effectively influencing actions and opinions of others
• Accept feedback from others; give appropriate recognition to others
• Strong analytical troubleshooting and problem resolution skills

What Sets You Apart:

• Experience in loyalty program operations

Additional Information

Accessibility

Cineplex is committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at .

Interested applicants, please apply today.

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

No Agency Calls Please

LANG: EN

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