Senior UX Researcher

May 3, 2021 Cook

Job Overview

Job title: Senior UX Researcher

Company: Compass Digital Labs

Job description: Hey there! Just in case you were wondering, this role will be remote and we will revisit the possibility of working back in our HQ office come July 2021. But as long as you have internet access, you can work from anywhere in Canada. A member from our recruitment team can explain this in more detail if selected to move forward to the initial phone screen. We look forward to hearing from you!

WHO WE ARE:

Compass Digital Labs is an organization that drives innovation for Compass Group NA, an $18 billion food hospitality organization. Compass Group serves over 3 billion meals per year in award winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. As the innovation branch of Compass Group, we’re custom-built for fast-paced transformation at the intersection of hospitality and technology. We’re focused on delivering the best experiences possible for our customers and consumers.

WHAT WE DO:

We are a team of high performing problem solvers with the same vision: to drive the digital future in hospitality. As digital experts we are focused on building a diverse set of products and solutions for our consumers. Our core products include mobile apps, self-serve kiosks and POS. We also invest in areas like AI, IoT and frictionless retail. to evolve, explore and develop the future of hospitality and technology.

WHAT YOU’LL BE DOING:

As a Senior User Researcher – Enterprise Products, you will support research initiatives to deeply understand our operators (e.g. Chefs, Kitchen Staff, Unit Managers, etc) with the ultimate goal of identifying clear product direction and informing great user experiences.

You will:

Leverage both qualitative (secondary and primary, remote and in-context) and quantitative methods (e.g. user metrics) to define product directions and validate product and experience solutions.

Deliver concise learnings with a focus on implications for the product (not just the user experience).

Collaborate closely with Product Managers, designers, and other research colleagues throughout the research process – from early definition, to planning and executing, to acting on findings.

Plan and execute research in Sprints within to efficiently deliver regular, iterative research findings to key stakeholders and Product teams

WHAT YOU’LL BRING:

2+ years of cumulative qualitative research experience in projects or product teams ideally for consumer mobile eCommerce channel or B2B SaaS products

A degree, diploma, certificate or equivalent in Design, Human-Computer Interaction, Behavioural Science, Anthropology, Psychology or related field

Experience designing and executing research programs that impact user experiences, product teams, business goals and strategic planning

Fluency in qualitative methodologies (E.g. Interviewing, field studies, usability studies, contextual inquiry, etc)

Strong understanding of research methodologies, methods and techniques from exploratory to evaluative research

Ability to present and articulate rationale of your solutions and recommendations

ABOUT YOU:

You love fast-paced environments

A go getter attitude and a passion for your work * You are creative and resourceful to get things going