SERVICE ASSISTANT (P5904)

Job title: SERVICE ASSISTANT (P5904)

Job description: PERFORM CENTRE

SERVICE ASSISTANT (P5904)

Posted on: December 6, 2021
Deadline: December 17, 2021
Grade: 6*
Campus: LOY

Note

This posting represents a permanent part-time position: 21 hours per week.

Scope

Reporting to the Assistant Director, Education and Community Programs, the incumbent provides frontline customer service and responds to and re-directs in-person and telephone inquiries to the appropriate Centre staff member or area.

Primary responsibilities

• Answer and redirect telephone queries received on the Centre’s main phone line, respond to walk-in, and e-mail requests related to the Centre’s services, respond to service related issues at the front desk, and re-direct to the appropriate staff member and/or area.
• Provide support to the activities of the conditioning floor by handling registrations for programs, booking and confirming appointments.
• Perform routine clerical duties such as inventory tracking of towels, participant keys and overseeing the flow of participants through the swipe card process.
• Provide general office support including printing and mailing of promotional material to the platform supervisors in the Centre.
• Serve as absence replacement for other front line staff (e.g. vacation)
• Perform other duties in support of the operation of PERFORM Centre.

Requirements

• Attestation of College Studies (ACS) in a field pertinent to the primary responsibilities with two to four years of related work experience.
• Good knowledge (Level 4) of spoken and written English and good knowledge (Level 4) of spoken French. Basic knowledge (Level 3) of written French.
• Good knowledge (Intermediate level) of Word (to format letters, lists, and do mail merges) and of Excel (to create and format spreadsheets, do graphs, and calculate formulas).
• Strong interpersonal and organizational skills; ability to interact effectively with faculty and staff; good communication skills with the ability to work independently and as part of a team; tact and courtesy; sound judgment; discretion required with regards to confidential matters.
• Ability to work as both a member of a team and independently.
• Experience in a Health Care Environment, an asset
• Knowledge of clinical data and appointment management systems such as Clinicmaster and programs such as acrobat pro, an asset.

Salary

*Please note this is a Pay Equity designated position 14A-PE261 and that the associated salary range is $26.60 to $31.58 per hour

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by December 17, 2021. Please click on the How to Apply button below for further instructions.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtiá:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications.

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens. While applicants need not identify their country of origin or current citizenship, all applications must include one of the following statements:

Yes, I am a citizen or permanent resident of Canada
or
No, I am not a citizen or permanent resident of Canada.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence,

Click Here to Apply

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