Service Coordinator

Job title: Service Coordinator

Job description: We are hiring a Part-Time Service Coordinator in Hamilton – Remote working

POSITION SUMMARY:

This is a part-time morning position. Working virtually until further notice (Service Delivery Centre based in Hamilton), this position will be responsible for the efficient and effective coordination of client care.

Here are many reasons why you will want to bring your talent to our team:

You will be part of a distinguished Canadian, not-for-profit organization with a century of experience

You will experience opportunities to use many of your skills and expand your knowledge

Ongoing opportunities for continuing education, training and professional development

Total Rewards program which includes group benefits, and pension plan

Education bursaries

Tuition Assistance Program

WorkPerks®, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.

RESPONSIBILITIES:

Provide schedule planning support to health care team

Appropriately schedule staff to ensure continuity of care in the provision of service delivery

Update and maintain an electronic client database

File and maintain client records

Perform data entry of all relevant client, employee and billing information

Respond to all caller inquiries with efficiency and appropriate urgency

Provide support to billing activities

Generate and distribute various scheduling and billing reports

Investigate and follow up in errors/discrepancies in services ordered or provided.

Other office administrative duties as assigned.

REQUIREMENTS:

This role is part-time overnight position including 2 weekends/month. Must be flexible to work evening,days, stat holidays and weekends.

Must have a quiet confidential space to work from

Must have access to the internet and a computer

Intermediate data entry/keyboarding skills

Experience using a PC database

Intermediate reading comprehension and excellent verbal communication skills

Demonstrated customer service skills and problem solving

Adaptability and the ability to deal with tight deadlines

An ability to work independently

An ability to prioritize, multi-task and deal with competing priorities

Good personal organizational skills

Courses in medical administration or health care training are preferred

Experience working for a community health provider is preferred

Related work experience and a familiarity with community health care services is preferred

Basic computer skills in MS Word and MS Excel are preferred

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience.

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