Spa Supervisor

Job title: Spa Supervisor

Job description: Naturally Pacific Resort offers an escape into Vancouver Island’s greatest outdoor playground. Located in Campbell River, BC with breathtaking mountain and ocean views, we will offer one of the premier hospitality experiences on Vancouver Island. Scheduled to open in January 2024 this destination resort will be complete with a 100-room luxury hotel, extraordinary dining, a luxury spa, an outdoor pool space, as well as a spectacular 18-hole golf course.

We are seeking a motivated team player who embraces our company values PASSION, COMMUNITY, INCLUSION, INNOVATION, and thrives in a fast-paced, changing environment.

In this exciting new role, the Spa Supervisor will have the opportunity to work with key industry partners to bring the resort and its amenities to guests for the first time! The Spa Supervisor is responsible for maintaining the spa’s brand and culture by leading the team in a genuine and supportive manner. They oversee all spa operations and offer guidance to guarantee a seamless guest experience. This role calls for an entrepreneurial mindset, strong leadership skills, and exceptional communication abilities. The Spa Supervisor collaborates with the Spa Manager and the team to handle daily operations, establish service standards, address issues, promote wellness, and foster team accountability and personal growth.

A few things we are looking for in a new team member:

• Excellent verbal and written communication skills. Ability to read, speak and interpret documents in clear English.
• Computer friendly with a strong proficiency in MS Office Programs.
• Must be able to multi-task and manage in high-volume, and high-stress environments.
• Possess a “roll up your sleeves” attitude.
• Must be able to reach, bend, stoop, and stretch. You can frequently lift up-to 30 pounds and work in a standing position for long periods (up to 10 hours).
• Must be able to work a flexible schedule. (Including mornings, nights, weekends, and holidays).
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
• Minimum 3 years of spa experience.
• Minimum 3 years of guest service experience.
• 2-3 years of experience in a leadership role.

Perks & Benefits:

• Employer-paid extended health, vision, and dental coverage (including family)
• Employee and family assistance program
• Yearly health and wellness benefit
• RPP eligibility after one year
• And more

Thank you and we look forward to receiving your application!

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