SRE Cloud Network Engineer

Job title: SRE Cloud Network Engineer

Job description: About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

SRE Cloud Network Engineer/Designer

LOCATION: Waterloo, Canada

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, and public sector organizations in more than 100 countries. NCR ( ) is headquartered in Atlanta, Georgia.

Position Summary

This SRE Cloud Network Engineer role is responsible for the multi Cloud network design, implementation standards and strategy for NCR Digital First Banking’s Cloud SaaS offerings. The position requires a strong understanding of and practical experience with cloud platforms, preferably Google Cloud Platform, Network automation in the cloud using Terraform, Cloud networking design patterns including B2B, hybrid cloud, network security and all associated best practices with network design. Experience in running applications/services in the Cloud and associated processes and automation is required to be successful in this role.

This position reports to the Manager, SRE Ops for Digital First Banking, and works with Software Engineering, Enterprise Architecture, Platform Architecture and the SRE Observability Engineers to ensure collaboration across all teams is facilitated.

The ideal candidate will have a strong working knowledge of cloud network and security technologies, a background in ITIL processes (Incident, Problem, Change, Monitoring) both in theory and in practice. The candidate should be able to demonstrate knowledge of key processes and tools associated with network automation and production support technologies.

Position responsibilities:

• Cloud Networking & Security, VPC designs, routing, firewalls, VPN design, IP address resource management, DNS design, disaster recovery, VPC peering, Observability
• Ensure a “Cloud Ready” approach is taken to service availability, reliability and performance
• 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process
• Execute on Problem Management, using modern tools for forensics and validation of root cause
• Software Development requirements and implementation in terms of automating repeatable Operations tasks (TOIL)
• Define and manage the configuration management network and security standards and governance
• Enable communications to both technical and business/Exec facing audiences in the spirit of transparency.
• Network capacity management for the cloud environments to ensure maximum availability and performance of services
• SRE Metrics & Monitoring Strategy (SLI, SLO, etc.)
• Accountable for the Backup, HA and DR implementation and exercise
• Partner with the Engineering ARE teams and product teams
• Responsible for SRE Ops Guidelines across all Clouds to ensure consistency in approach, execution and reporting.
• Level 4 cloud infrastructure support
• Schedule and lead all continuous improvement activities including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.

This position works closely with NCR’s Global – SRE team within NCR Chief Technology Office

that guide the overall SRE strategy and direction for NCR.

Basic Requirements

• BA/BS in Computer Science, MIS or related discipline
• 10+ years of Networking experience
• 5+ Years experience in Cloud networking design and implementation
• Exposure/experience with SRE as a discipline
• 3+ years experience with Google and/or AWS cloud platforms and technologies (IaaS, SaaS and PaaS)
• 2+ years experience in software development (DevOps and network automation)
• 3+ years in Cloud deployment design with cost impact analysis and optimization
• 5+ years datacenter technology, architecture, and operational experience
• 5+ years experience supporting PCI-DSS, ISO27001, SOC2 certifications
• Demonstrated history of innovative thinking and delivery, including disruptive innovation
• 5+ years hands on experience in utilizing modern network and security tools like Wireshark, EMS’, DPI toolsets, CloudFlare, CloudArmour.
• Highly organized
• Working knowledge of CI/CD pipelines
• Excellent communication, meeting facilitation and listening skills
• Strong negotiation, team working and interpersonal skills
• Proficient with Jira, Project Management tools, ServiceNow, Observability tools (Dynatrace, AppDynamics), PowerPoint, Word and Excel
• Ability to travel both domestically and internationality if needed (note: should be minimal travel for this position)

Preferred Requirements

• Working knowledge of Terraform scripting to develop “infrastructure as code”

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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