Switchboard Operator

Job title: Switchboard Operator

Job description: Position Profile

Join our Telecommunications Department!

At Humber River Health, or Telecommunications team plays a pivotal role in matters relating to locating, voicemail, pagers, telephone handsets, hands-free devices, assisted devices and the telephone network.

We are currently seeking a Switchboard Operator to join our Telecommunications Department. This individual will process a high volume of incoming and outgoing calls, including assisting with patient inquiries and paging of support staff and/or Physicians.

Do you have a strong sense of urgency? Do you like the rush of working in a fast paced, high volume environment? Do you strive to provide a positive overall client experience? If you answered yes to any of the questions above, we invite you to read the details below and apply to this exciting career opportunity and Humber River Health.

Reporting Relationship: Manager, Telecommunications
Hiring Rate Range: $24.351- $25.217

Employee Group: Teamsters – Clerical PT

Hours of work: Available to work all rotating shifts (Days, Evenings, Nights & Weekends)

Position Responsibilities:

• Process very high volume of incoming and outgoing calls including assistance with patient inquiry quickly and as efficiently as possible.
• Process and assist on outgoing calls and page all support staff and /or Physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
• Provide batteries for Physicians, and signing out of spare pagers.
• Assist with orientation and training of new telecommunication staff.

Requirements:

• Excellent interpersonal and communication skills required
• A positive attendance record required
• Previous experience on Avaya phone system and console in a health care / hospital environment
• Demonstrated customer service and telephone skills required, one year experience preferred.
• High school graduate or equivalent.
• Good organizational and problem solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledgeable and compliant of new privacy legislation.
• Knowledge of a second language an asset.
• Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency in Microsoft Office Suite.
• Knowledge of PETALMD software.
• Meditech experience an asset.
• Excellent attendance and discipline free record required.

Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

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