Tourism Services Coordinator (Part-time)

Job title: Tourism Services Coordinator (Part-time)

Job description: Job Summary

Resumes are being accepted for the part-time Tourism Services Coordinator position within the Economic Development and Tourism department. Reporting to the Manager of Tourism and Destination Development, the Tourism Services Coordinator provides administrative, customer service and program support for the Tourism Services and Economic Development teams.

The Tourism Services Coordinator contributes to achieving the service area’s objectives to develop Guelph as a tourism destination and increase tourism industry stakeholder engagement. Guided by the goals and objectives of the Economic Development and Tourism Strategy (2022-2026) as well as the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Hours of work
Up to 20 hours per week which may include evenings and weekends.

Duties

• Delivers exceptional customer service as the administrative lead for the Seasonal Patio Program
• Maintain documentation in coordination with other departments for the Seasonal Patio Program and other programs and initiatives including but not limited to tracking of patio applications, liquor license, insurance documentation, patio design, accessibility compliance, invoicing, and other related administrative support.
• Ensure compliance with all federal and provincial regulations/legislation and City by-laws applicable to the programs; ensure compliance with City policy and procedures.
• Assists in maintaining digital properties to provide accurate and current visitor and business service information.
• Maintains tourism information kiosks at various locations; inventories and distributes printed materials.
• Assists with tourism destination development projects and research for service enhancements.
• Provides administrative support to Tourism and Economic Development service areas.
• Other duties as assigned.

Qualifications

• Experience related to the duties listed above, normally acquired through the completion of a high school diploma and 2-3 years post-secondary education in a related discipline and customer service experience. Candidates with an equivalent combination of education and experience will be considered.
• Excellent customer service skills with sound judgement and decision making skills.
• Demonstrate good interpersonal skills to be able to work effectively in a team environment or independently when required.

• Demonstrate organizational skills with the ability to manage multiple projects and time effectively. * Excellent communications skills (both oral and written) with the ability to communicate with all levels of staff, stakeholders and the general public.
• Intermediate skills in Microsoft Office Suite.
• Experience with content management systems (WordPress) and social media platforms would be considered an asset.
• Valid Driver’s License would be an asset.

Rate

$21.33 – $22.45 per hour

How to apply
Qualified applicants are invited to apply using our online application system by Friday, January 19, 2024. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted

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