Weekend Member Services Representative

Job title: Weekend Member Services Representative

Job description: Reports to:

• General Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills
• Available to work weekends

Special Skills:

• Strong customer service skills

Responsibilities:

• Ensuring the facility is kept in a clean and tidy manner and up to Management standards
• Ensuring all staff and members are following proper sanitization protocols throughout facility
• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings

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