Learning & Growth Credit Specialist

Job title: Learning & Growth Credit Specialist

Job description: Description :

About connectFirst Credit Union

As a credit union, we’re different than a bank – and we like it that way.

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that’s true to our co-operative principles. You’re our member, not a number. We’re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money – it’s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what’s right for every member.
• Our values: Think big, act local, take charge, and make it easy.

We’re committed to providing remarkable experiences to our members, our communities, and our employees, and we’re proud to be regarded as one of the best:

• Named among Canada’s Most Admired Corporate Cultures™ by Waterstone Human Capital
• Recipient of Canada’s Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member’s equity

Key Accountabilities:

• Develops and maintains interactive and engaging training programs to support employee career growth and development.
• Designs and produces training videos and multimedia content that align with cFCU’s learning objectives.
• Facilitates training sessions, both virtually and in-person using the created video and multimedia content.
• Measures and analyzes the effectiveness of training through ROI assessment.
• Conducts user testing to ensure content functionality and user-friendliness; monitors learner engagement and feedback to continually improve training materials.
• Reviews and evaluates training programs to ensure accuracy and consistency of training content; provides recommendations to enhance training programs/initiatives.
• Remains current on cFCU practices, policies, procedures and legislative requirements; identifying areas requiring clarification or improvement and referring to leadership for further action.
• Remains current on industry trends and emerging technologies related to video production, multimedia, and e-learning.
• Builds collaborative working relationships with subject matter experts to gather content and ensure accuracy.

Experience and/or Educational Requirements:

• 2-3 years’ experience in retail consumer and mortgage lending.
• Experience in commercial, business, and/or agriculture lending would be considered an asset.
• Experience in adult learning or human resources would be considered an asset.
• Completed a relevant certificate, diploma, degree or designation program.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Proficiency in video editing software (e.g, Adobe Premiere Pro, Final Cut Pro), and e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
• Excellent communications skills; both written and verbal to work collaboratively in cross-functional teams.
• Proven experience in video production, multimedia content creation, and e-learning development.
• Strong creative and visual storytelling skills.
• Detail orientated with the ability to manage multiple projects and meet deadlines.
• Familiarity with adult learning principles and instructional design methodologies is an asset.
• Strong presentation skills.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

Click Here to Apply

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