Administrative Associate – Mental Health Clinic

Job title: Administrative Associate – Mental Health Clinic

Job description: Description

Location: 600 De Maisonneuve West Blvd., Montreal

Status: Permanent, full time (40 hours per week)

Schedule: Monday to Friday (8h00-17h00)

Join our team

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Here’s the impact you’ll make and what we’ll accomplish together

As an Administrative Associate for the Mental Health division of TELUS Health Care Centres, you will provide excellent client care by assisting the medical and professional staff in managing client activity. You will develop strong relationships with other health care providers in the community including Mental Health Care Providers and general practitioners. To this end, you will work together with support staff, Psychologists, Social Workers, Clinical Counsellors and other specialists to build one-on-one relationships that will facilitate ongoing communications and cross-referrals.

Here’s how

• As the face of the clinic you will greet clients and visitors in a warm and friendly manner
• Answer in person or telephone inquiries/request, and direct to appropriate parties when required
• You will be organized and efficient, oversee and execute everyday administrative tasks to ensure that the clinic runs smoothly and successfully
• Prepare and validate invoices as per the client contract and produce periodic reports
• Answer clients’ requests regarding their statement of account and submit invoices through the portal when needed
• Participate in special projects linked to continuous improvement, new products and best practice
• Analyze customer accounts and issue credit notes when needed
• Adherence to regulations, privacy and confidentiality guidelines

Qualifications

You’re the missing piece of the puzzle

Experience / Knowledge:

• Three to Five years of office administrative experience preferable in a private entrepreneurial environment
• Minimum one year in a billing environment
• Five years of healthcare experience and medical terminology greatly preferred
• Experience in Mental Health would be an asset
• Electronic Medical Record (EMR) experience required

Skills and Abilities:

• Good knowledge of Microsoft Excel, Office, and Drive
• Good knowledge of administrative tasks such as; data entry, filing, and document preparation
• Exceptional organizational and customer service skills
• A team player capable of interacting professionally with staff and Health Care provides with a positive attitude
• Ability to handle and communicate effectively with challenging clients

Work Conditions / Physical Requirements:

• Full time in clinic
• You will be required to work in a multi-disciplinary clinical setting
• You will be working in an office environment, requiring extended periods of time completing computer related work
• You will work an eight hour day with an additional minimum of half hour for lunch

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166

Physicians using TELUS Health electronic medical records

6,300

Pharmacies using our pharmacy solutions

140 million+

Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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