Administrative Support V

Job title: Administrative Support V

Job description: Your Opportunity:

Are you an administrative leader that has a proven track record of excellence? Are you someone that can be counted on to deliver specialized support that directly impacts front-line healthcare by balancing technical support, training and subject matter expertise? As the Staffing Service Centre Operations Specialist (SSCOS), you will ensure optimal service levels, including staffing service productivity, while simultaneously promoting Provincial Staffing Services (PSS) goals, objectives and associated best practices. You will use your advanced knowledge and skills with ESP scheduling application and provincial scheduling business process to support clients and objectives. As the Operations Specialist, you will act as a resource for internal staffing service employees and client groups (managers and unit/department employees) on the staffing process and executing provincial scheduling best practices. Importantly, you will perform business knowledge assessments of scheduling staff to support employee performance and development plans as required by the Staffing Service Centre Manager (SSCM). As the SSCOS, you will coach and provide instruction to administrative staff on the performance of job functions and how to achieve service goals and directives. In addition, you will provide dedicated support to the orientation and overall optimal performance of Staffing Service Centre employees and the development of quality assurance/audit tools and scheduling processes. In consultation and collaboration with the SSCM, you will assign and direct work in accordance with established priorities. You will also be responsible for ensuring the standardized execution of training practices and processes with internal Staffing Service Centre employees, external managers and clients. SSCOS’ will be assigned to support the North Zone & the correlative SSC hours of operation.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: Provincial Staffing Services
• Primary Location: Sturgeon Community Hospital
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 17-AUG-2022
• Employee Class: Regular Full Time
• Date Available: 27-AUG-2022
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $27.55
• Maximum Salary: $33.50
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration). Additional Required Qualifications:

1 year of experience providing training/education to adults. 1 year of experience with Environment for Scheduling Personnel (ESP) and ESP Self Service scheduling software. 3 years of advanced experience in staff scheduling in a health care environment. Knowledge of Alberta Health Services’ environment and staffing practices. Previous Administrative Support V- Scheduler Team Lead experience. Preferred Qualifications:

Experience working with unionized groups and multiple management levels. Knowledge of the applicable collective agreements and pay codes. Leadership experience (Delegating, Prioritizing, Coaching, Mediating). Experience documenting and analyzing business processes. Proven customer service experience /strong commitment to client satisfaction.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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