Bilingual C# Support Analyst- HYBRID

Job Overview

  • Company Name Direct IT Recruiting
  • Job Start Date Sat, 07 Oct 2023 07:15:43 GMT
  • Job Type Full Time - Permanent
  • Job Source Careerjet

Job title: Bilingual C# Support Analyst- HYBRID

Job description: Overview

rNOTE: HYBRID work model, office located in Saint Hyacinthe , QC.

Work Experience – 3+ Years C#, .Net (Core), Microsoft SQL, ITIL, L2, L3, Incident Management, Change Management, Problem Management

SKILL REQUIRED:

  • 3 to 6 years’ experience
  • C#, .Net (Core) experience
  • Experience in SQL Server
  • Language Proficiency – English and French

GOOD TO HAVE SKILLS:

  • Prior experience in ITIL process
  • L2 and L3 Support, small enhancements

ROLES & RESPONSIBILITIES:

  • Monitoring, Diagnosis and Resolution, working in Shift
  • Acknowledge receipt and start to investigate, diagnose, and analyze and fix L2/L3 application incident
  • Cooperate with client group for investigation diagnosis and analysis and fix of L2/L3 application incident
  • Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
  • Documenting and Reporting
  • For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L2/ L3 support team needs to provide updates
  • For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L2/ L3 application incident resolution achieved for the same incident.
  • Contribute to successful solution development and delivery by identifying risks and developing/recommending mitigation strategies
  • Participate in walkthrough reviews of all technical design, specifications, programs and unit test plans
  • Assist the DevOps/support teams in various activities, such as troubleshooting high priority implementation issues, production investigations, etc.
  • A positive attitude in the workplace and the ability to drive change Fast learner, continuously expanding knowledge set, team player

Tagged as: .Net (Core), C#, Change Management, Incident Management, ITIL, L2, L3, Microsoft SQL, Problem Management

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