Bilingual C# Support Analyst- HYBRID
Job Overview
- Company Name Direct IT Recruiting
- Job Start Date Sat, 07 Oct 2023 07:15:43 GMT
- Job Type Full Time - Permanent
- Job Source Careerjet
Job title: Bilingual C# Support Analyst- HYBRID
Job description: Overview
rNOTE: HYBRID work model, office located in Saint Hyacinthe , QC.
Work Experience – 3+ Years C#, .Net (Core), Microsoft SQL, ITIL, L2, L3, Incident Management, Change Management, Problem Management
SKILL REQUIRED:
- 3 to 6 years’ experience
- C#, .Net (Core) experience
- Experience in SQL Server
- Language Proficiency – English and French
GOOD TO HAVE SKILLS:
- Prior experience in ITIL process
- L2 and L3 Support, small enhancements
ROLES & RESPONSIBILITIES:
- Monitoring, Diagnosis and Resolution, working in Shift
- Acknowledge receipt and start to investigate, diagnose, and analyze and fix L2/L3 application incident
- Cooperate with client group for investigation diagnosis and analysis and fix of L2/L3 application incident
- Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
- Documenting and Reporting
- For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L2/ L3 support team needs to provide updates
- For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L2/ L3 application incident resolution achieved for the same incident.
- Contribute to successful solution development and delivery by identifying risks and developing/recommending mitigation strategies
- Participate in walkthrough reviews of all technical design, specifications, programs and unit test plans
- Assist the DevOps/support teams in various activities, such as troubleshooting high priority implementation issues, production investigations, etc.
- A positive attitude in the workplace and the ability to drive change Fast learner, continuously expanding knowledge set, team player
Tagged as: .Net (Core), C#, Change Management, Incident Management, ITIL, L2, L3, Microsoft SQL, Problem Management
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