Bilingual EDI Support Analyst – HYBRID

Job title: Bilingual EDI Support Analyst – HYBRID

Job description: Overview

NOTE: HYBRID work model, office located in Saint Hyacinthe , QC.

Work Experience – EDI, L2, L3, Incident Management, Change Management, Problem Management

SKILL REQUIRED:

• 3 to 6 years’ experience in EDI
• Language Proficiency – English and French

Good to have skills:

• Prior experience in ITIL process
• L2 and L3 Support, small enhancements

Roles & Responsibilities:

• Monitoring, Diagnosis and Resolution, working in Shift
• Acknowledge receipt and start to investigate, diagnose, and analyze and fix L2/L3 application incident

Cooperate with client group for investigation diagnosis and analysis and fix of L2/L3 application incident * Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident

• Documenting and Reporting
• For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L2/ L3 support team needs to provide updates
• For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L2/ L3 application incident resolution achieved for the same incident.
• Contribute to successful solution development and delivery by identifying risks and developing/recommending mitigation strategies
• Participate in walkthrough reviews of all technical design, specifications, programs and unit test plans
• Assist the DevOps/support teams in various activities, such as troubleshooting high priority implementation issues, production investigations, etc.
• A positive attitude in the workplace and the ability to drive change Fast learner, continuously expanding knowledge set, team player

Tagged as: Change Management, edi, English, French, Incident Management, L2, L3, Problem Management

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