Director, Operations, Automotive Finance

Job title: Director, Operations, Automotive Finance

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

Reporting to the Vice President – Auto Finance and Unsecure Lending, this role is responsible for achieving, maintaining and continuously improving operational excellence within Auto Finance, as demonstrated through clear KPIs, connected directly to the businesses P&L.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Develop and maintain an operations optimization plan, achieving key performance indicators linked to optimizing risk adjusted approvals and conditioning, minimizing deficiencies and rework, managing and avoiding fraud, and pressing for the maximum extent possible in digitization.
• Own CIBC relationship with all key vendors and internal partners related to the operational value chain of Automotive Finance.
• Work with the product and pricing teams to prioritize requirements and oversee the process of project management with 3rd party portals, loan origination system and internal technology partners.
• Handle regulatory and governance issues related to Automotive Finance and manage the relationship with internal 1st, 2nd and 3rd line partners.
• Oversee Dealer Services model, both optimization and business as usual.
• Oversee the application of manual policy by adjudication within CIBC’s risk appetite, and maintain accountabilities to second line partners.
• People Management- Provide for the professional development of staff, provide motivation, coaching, training and development opportunities to ensure employees are capable of performing at or developing to the necessary professional standards. Provide regular formal and informal feedback to ensure performance appraisals and the identification of development needs are fair, accurate and effectively communicated.

Who You Are

• You can demonstrate Significant experience in Automotive Finance, with experience specific to operations as defined in this posting strongly preferred.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. Relationship management skills to effectively deal with individuals at all levels of the organization and convey factual and/or conceptual information requiring detailed explanation and interpretation

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Expert influencing skills sufficient to shape the decision-making process in complex relational situations involving matters of major business policy and strategy relevant to Personal Banking Products

• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible. Expert knowledge of strategic and business planning processes to convey complex conceptual information involving interpretation and opinions on global emerging payments market data and trends
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.

Job Location Toronto-33 Yonge Street, 7th

Employment Type Regular

Weekly Hours 37.5

Skills

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