Finance Director, Customer Service

Job title: Finance Director, Customer Service

Job description: Job Description:

Siemens Healthineers is building tomorrow’s talent. Shape the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technologies around the world.

Why you’ll love working for Siemens Healthineers;

• Freedom and a healthy work-life balance – Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Be part of exciting and innovative projects that help solve some of the world’s most significant health problems.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career.
• Competitive total rewards package.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities.
• Participate in our celebrations and social events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.
• Siemens Healthineers is proud to be a Great Place to Work® certified company in Canada for 2020-2022, 2021 Best Workplaces™ in Ontario, 2021 Best Workplaces™ in Manufacturing, 2021 Best Workplaces™ in healthcare, 2021 Best Workplaces™ for Women, and 2022 Best Workplaces™ for Hybrid Work.

As a leading medical technology company, Siemens Healthineers enables healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Siemens Healthineers is continuously developing its product and service portfolio, with AI-supported applications, digital services and clinical Point of Care diagnostic products, that play an increasingly important role in the next generation of medical technology. These new applications will enhance the company’s foundation in in-vitro diagnostic, image-guided therapy, and in-vivo diagnostics. Siemens Healthineers also provides a range of services and solutions to enhance healthcare providers’ ability to provide high-quality, efficient care to patients.

Siemens Healthineers in Canada stands for engineering expertise with a pioneering spirit in exploring and developing business opportunities to help healthcare providers achieve their goal of improving outcomes while reducing costs. Our 800 employees in Canada located across Canada and 54,000 worldwide, work together to deliver solutions for healthcare providers, resulting in 70% of medical decisions being influenced by the technologies we provide.

Our impact:

• 70% of critical clinical decisions are influenced by the type of technology we provide.

• More than 31 million Canadians benefit from Siemens Healthineers products every year.

• An average of 85,000 Canadians per day receive treatment or tests from a Siemens Healthineers device.

• Siemens Healthineers participates in 30 healthcare research collaborations in Canada and around the world.

Position Overview

The Finance Director position is in the Customer Service department reporting to the Canada’s CFO. This position will manage a team of 3 direct reports and will have People Leadership, Budgeting and Forecasting, and Business Support responsibilities.

Responsibilities

Finance Reporting & Analysis of Actuals, Forecast and Budget:

· Monitor Customer Service’s financial statements by leading the monthly analysis and revisions of our main KPIs (Orders, Revenue, Gross Profit, SG&A and Free Cash Flow). As well, ensure compliance with accounting standards and regulatory requirements.

· Lead on regular basis and with the assistance of your team the periodic forecasting and budgeting processes for Customer Service In-Vivo Business, for all main P&L/Balance KPIs, always focusing on enhancing our collaboration with NAM zone, and following their guidance to standardize our deliveries to their requirements.

· Monitoring financial metrics, in order to track progress toward established goals (Forecast & Budget agreed figures), allowing for timely adjustments and interventions to ensure that the company remains on track to achieve its targets.

· Together with Sales, support Customer Service’s pricing strategy, ensuring we have a competitive price and a healthy profitability over time, especially for long term contracts.

· Together with Operations, be the main driver for discussions on topics related to analysis of Under/Over or Over absorption of our Productive employees’ costs. This way, acting to review timely our results, and determining corrective actions to optimize resource utilization, cost expenditures and pricing strategies.

· Provide Local Management and NAM Zone with accurate and up-to-date financial information, enabling and participating in the process of decision-making, and at all times seeking for a great transparency of data.

· Work and respond to internal and external auditors’ inquiries and audits.

· In your business area, guide implementation and/or administration of Finance policies, guidelines, programs, and standards, within assigned organizational unit(s).

· Creating efficacy by working with IT to automate processes or lead the discussion for reports that will help the contract admin with their work.

· Ensure integrity of books and records during month- and quarter-end close (IFRS Reporting Standards).

People Leadership:

· Oversee day-to-day financial operations and ensure accuracy and efficiency.

· Hiring, training, providing support, coaching and career development to your team members.

· Review processes and account reconciliations prepared by the team and give them guidance, always looking for skill improvement on your team.

Business Support:

· Support Sales team on Terms & Conditions negotiations, approving customer prices that are outside of price lists, and any other matters impacting with the successful signoff from the customer of the maintenance contract.

· Approving Customer Price that are exception to the price lists for the team to generate a quote.

· Provide guidance on special terms in the negotiation that are unique to the customer.

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable accommodations will be made if possible under business conditions.

Required Knowledge/Skills, Education, and Experience

• University Degree in Accounting or Business
• 8+ years of financial experience in a large matrixed company, and a least 3 years in a management or similar role.
• Demonstrated experience with process efficiancy implementation.
• Demonstrated experience with forecasting and results reporting.

Preferred Knowledge/Skills, Education, and Experience

· Chartered Professional Accounting designation.

What will you need to succeed?

• Leadership skills
• Networking & collaboration skills
• Confident decision-making skills
• Strong knowledge of financial administration tools

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date.

“Fully vaccinated” means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (i.e. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and which may include, at the Company’s discretion, any further doses in accordance with Health Canada guidelines.

Exemptions will only be granted for medical reasons or on the basis of a protected ground under applicable human rights legislation.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific division before applying, please visit:

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Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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