General Manager, Hospitality Experience

Job title: General Manager, Hospitality Experience

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

The General Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of retail and marketing programs, catering services, and branded concepts. The General Manager must be prepared to work week days and sometimes evenings and weekends

What will help you succeed:

Demonstrated expertise and excitement about service levels, food and it’s presentation and taste.

Vast knowledge of varieties merchants and vendors that can be used to create a true experience for the guests.

Strong interpersonal skills that allow you to tell a story interact comfortably with guests – have a sense of ownership in the space – have a real passion for people.

The ability to thrive in uncertainty, resolve ambiguity and think quickly on your feet

Ensure customer satisfaction.

Manage staff

Menu planning and merchandising

Ensure compliance with strict quality assurance, health, safety and environmental programs

Bonus points

Experience in the hospitality sector

Maintains a social media presence

Experience in event management

Experience working with systems and tools related to office operation efficiencies

Think you have what it takes to be one of our General Managers? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role

Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, branded retail food service environment; multi-unit management experience is a must.

Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).

Strong experience dealing with labour relations issues.

Proven financial management skills, including ability to control product and labour costs on a weekly basis.

Strong catering experience, including demonstrated experience hosting large events.

Strong management and organizational skills, capable of motivating, leading and developing associates.

Excellent client relationship and communication skills.

Knowledge of MS Word and Excel

Knowledge of any POS System is an asset

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

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