Guest Services Agent (Reservations Switchboard Operator)

Job title: Guest Services Agent (Reservations Switchboard Operator)

Job description: , creators of Cluny Bistro, El Catrin, Pure Spirits Oyster House & Grill, Archeo Trattoria, Madrina Bar y Tapas, District Pizza and Distillery Events (the Fermenting Cellar and The Distillery District – Loft) are seeking experienced and motivated Guest Services Agents with a passion for creating flawless booking experiences and special occasions for every guest. The ideal candidate not only understands that exceptional guest service is at the heart of hospitality but that they are an ambassador to Toronto’s unique food and beverage culture.

If you’re a hospitality guru who takes pride in their role and understands that the first impression, is a lasting impression, we would love to talk to you. Our ideal candidate will be naturally inclined to find ways to elevate the guest experience during every phone call.

Please note, you must have legal permission to work in Canada to be considered for this role.

The Distillery Restaurant Corp. offers:

• $15/hr
• In-house dining perks
• A dynamic culture that encourages and rewards the entrepreneurial spirit
• Bold and lively work environments
• The chance to work alongside the best team in the city

What you’ll be doing:

• Answer calls for all five DRC restaurants (Madrina Bar y Tapas, Cluny Bistro & Boulangerie, El Catrin Destileria, Pure Spirits Oyster House & Grill, Archeo Trattoria)
• Answer calls for Distillery Events when their office is closed
• Accurately take reservations and modify guest status in OpenTable
• Answer all guests questions regarding our restaurants and The Distillery District
• Effectively manage reservation flow to maximize seating capacity
• Communicate with hosts and managers to maintain proper reservation flow throughout the restaurants
• Ensure that the office and desks are tidy and organized
• Completing closing duties (ie. plugging in all keyboards, cleaning any dishes used, shutting off all Call Centre iPads and computers, locking the office, setting the alarm)
• Know all reservation guidelines and event guidelines for each individual restaurant
• Complete working knowledge of the menus, menu ingredients and what is unavailable for that day
• Complete all additional office duties (ie. organizing files, cutting, printing and folding menus etc.)
• Check the Call Centre email regularly throughout your shift and respond to guests inquiries accurately and in a timely manner
• Lead team by example to exhibit, encourage and motivate DRC’s Values + Beliefs

How you answer the call:

• EXPERIENCED. At least one (1) year of hosting experience in a fast-paced restaurant environment. Working knowledge of OpenTable is also considered a strong asset.
• A PEOPLE PERSON. Exceptional relationship building and communication skills are essential to this role.
• SOLUTION-ORIENTED. A strong problem solver with an insatiable desire to positively impact restaurant reviews.
• ADAPTABLE. Ready and willing to thrive in a busy, ever-changing environment.

The Distillery Restaurants Corporation (DRC) is committed to providing an inclusive, barrier-free recruitment and selection process. We encourage and welcome candidates with disabilities to apply for job opportunities with us. Please note that accommodations throughout each stage of the DRC’s recruitment process are available upon request.

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The Distillery Restaurants Corporation (DRC) is committed to providing an inclusive, barrier-free recruitment and selection process where candidates are respected, supported and valued. The DRC welcomes and encourages applications from people with disabilities. Please note that accommodations during every part of the recruitment and selection process are available upon request.

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