IT Applications Support Specialist

Job title: IT Applications Support Specialist

Job description: IT Applications Support Specialist

Michelin, the Worldwide leader in Tires, is hiring!

MISSION

You will help us support and resolve complex incidents, by finding workarounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.

DAY-TO-DAY ACTIVITIES

Incident Management. Identifies impact and validates priority. Provides technical and functional analysis. Provides the solution to users. Identifies and communicates potential workarounds. Informs users on the status of incident processing. Continues from the handling of the incident until its closure.

Be an active player in the improvement of the team processes. Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives.

Be a key resource in the IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team.

Achieve mastery of at least one or more of the key systems supported by the team (SAP ECC, SAP HANA, Salesforce,). Be a key reference point on this system and provide guidance to the other team members.

Work on having a smooth handover with the Small/Medium Delivery teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective.

WHO YOU ARE

You hold a University degree in Business (IT) or computer science or an equivalent combination of a college diploma in computer science and experience.

You have a minimum of 1 year of experience in SAP Support.

You have experience in an SAP Module (PP, SD, MM preferred.)

You have experience in the Manufacturing sector.

You have great coaching and customer service skills.

You adapt easily to change and are able to work under pressure.

Motivated by our Purpose – We Care about Giving People a Better Way Forward – Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• A competitive salary and benefits
• Collaboration with diverse and international co-workers
• Professional development opportunities
• A challenging role in a highly innovative company
• An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at

This position is not available for immigration sponsorship.

Click Here to Apply

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