IT Coordinator

Job title: IT Coordinator

Job description: Inspirational, innovative and entrepreneurial – this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact with our Technology – Operations team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities

Provide deskside support to team members both locally and remotely across Canada
Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
Implement and maintain equipment standards, policies and support processes
Install software and deploy hardware as required
Perform data recovery operations
Utilize ServiceNow ticketing and Knowledge Base systems
Be able to work independently and as a member of a larger Technology team
Deliver one on one and group training, both in person and remotely
Flexibility to work overtime, as necessary
Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
Maintain flexibility to travel regionally

Skills and Experience

Technologically savvy with a strong ability to learn applications and systems quickly
Relevant IT experience is considered an asset
Customer service experience
An understanding of the following is considered an asset:

Active Directory
Networking concepts
Installing and troubleshooting print devices
Imaging hardware
Backup systems
AV Equipment
PowerShell
Knowledge of the following Microsoft based Operating Systems and software is considered an asset:
Windows 10
Office 365
Teams
OneDrive

A basic understanding of telephony systems and concepts
Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset
Experience in asset management and planning preferred
Experience working with the business to assess business needs would be beneficial

MyRewards@MNP
More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.
Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!

MNP

MNP is a leading national accounting, tax and business consulting firm in Canada. We proudly serve and respond to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative,…

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