IT Helpdesk Specialist, MIS

Job title: IT Helpdesk Specialist, MIS

Job description: Job Description:

Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks!

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, through ticket system or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

Job Experience Required:

• 1+ years in overall IT support experience
• Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
• Ability to multi-task in a dynamic environment with changing priorities
• Support experience for Windows AD, Windows, Mac OS, and Linux
• Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
• Team/results-oriented, flexible, proactive, self-starter
• Strong communication skills, both written and verbal, and organization skills
• Excellent customer service skills

Educational Requirement:

• Bachelor’s Degree in Computer Science or Engineering preferred

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About Us: Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

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