IT / Production Support

Job title: IT / Production Support

Job description: THE ADVANTAGE

When you’re an employee of Advantage Communications, you’re home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we’d very much like you to become a member of our team!

CAREER SUMMARY

The primary responsibility of Production Support will be to provide onsite, hands on assistance as well as supporting many industry standard and nonstandard software packages.

HOW TO MAKE A DIFFERENCE

• Analyze and resolve hardware/software problems onsite or remote operational mode.
• Removal and installation of hardware components and peripherals.
• Strong understanding of Microsoft Windows operating system.
• Strong understanding of Microsoft Office versions.
• Installation of additional software and manually and via deployment console.
• User requests for technical advice and support.
• Basic understanding of IP telephony (e.g. connecting handsets, headphones).
• Installation and customization of client equipment.
• Classification of technical queries and forwarded to relevant departments.
• Documentation of customer inquiries.
• Desktop PC deployment and imaging.
• Use client security tools (antivirus, encryption).
• Use remote support tools, and ticketing tools.
• Customizing user profiles.
• Hardware installation and hardware expansion.
• Instruction and advice to the user.
• Backup and restore of user data.
• Coordination with IT coordinators and users.

Job Requirements

Skills/Qualifications

• Must embrace the principals and ethics upheld by Advantage Communications Inc. and clients.
• Excellent written and verbal communication skills – internal and external.
• Methodical approach, detail oriented, highly organized and ability to prioritize.
• Team work.
• Customer focus.
• Problem Solving.
• Quality.
• Self-initiative.
• Takes ownership.
• Ability to work under pressure.
• Ability to effectively work on multiple activities concurrently.
• Understanding of Microsoft environment/network including Active Directory, servers, operating systems and Business software.
• Enterprise AntiVirus.
• Imaging software.

Education/Experience

• Minimum of two (2) years’ experience providing end-user support in a technical environment.
• Experience with ticket tool and diagnostic Tools.
• Basic network knowledge and troubleshooting (TCP/IP, switching, routing, DNS, wireless, etc).
• Completion of post-secondary education with a degree or diploma any IT-related field would be an asset.
• Certification in windows operating systems, windows servers, active directory or networking would be an asset.

Other

• The job holder will require flexibility over working hours to provide occasional support to business functions outside normal working hours (24/7).
• Lifting and transporting of moderately heavy objects, such as computers and equipment.
• This role may require to travel to various places where business is conducted and as such a valid driver’s license is required.
• Satisfactory completion of a criminal background check.

Click Here to Apply

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