IT Solution Analyst

Job title: IT Solution Analyst

Job description: HSBC Global Services Canada Limited (HGCA), is a subsidiary of HSBC Global Services Limited, owned by HSBC Holdings plc. HSBC Global Services Canada Limited (HGCA) provides operational services to countries across the HSBC Group which is the largest and leading international bank in the Canada.

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Wealth and Personal Banking

Wealth and Personal Banking serves millions of customers worldwide through our branch network, call centres, and digital and mobile banking. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division.
Simpler, faster, and more efficient. These are the underlying principles of the Wealth and Personal Banking IT team. To help us achieve this, we are developing a new online banking service with improved security, improved experiences, and improved features. The purpose is to provide Wealth and Personal Banking services to HSBC’s customers across browser, mobile and tablet and continue to evolve how we connect and interact with our customers. Be part of HSBCs digital transformation.

Key Objectives for Technical Product Analyst

This is a Global Career Band Level 5 (GCB5) role primarily focusing on technical product analyst role with flexibility to lead minor technical releases as technical lead.

• Work with business stakeholders / Business Analysts with the decomposition of complex business requirements into Epics and User Stories that can be delivered by Technology teams via respective backlogs.
• Help the agile lead in management of the product backlog, refinement and grooming of stories, and establishing and validating acceptance criteria against deliverable solutions
• Works with solution and domain architects to align IT solutions to architectural strategy and technology organization roadmap
• Identify functional & architectural dependencies across propositions, teams and platforms
• Collaborate with global teams and partners inorder to provide suitable technology options that deliver value to the business
• Conducts analysis work, present as-is, to-be flows as needed to support proposed IT solution, customer journeys or product functionality
• Collate initial IT estimates and timelines to support Business Case and investment decisions as needed
• Serve as primary contact for development and test teams for any clarification of requirements, solution throughout the project
• Maintains good working relationships with business & IT stakeholders and their delegates
• Assist in completing initiating various IT controls as needed for the capabilities being delivered
• Acts as the local business domain specialist for Cards processing, system functionality and may represent IT in business discussions
• Supplementary role to Lead delivery of minor technical changes as needed

Qualifications

Knowledge & experience / Qualifications:

To be successful in this role, you should have the following experience / qualifications:

• Cards domain knowledge and experience is beneficial
• Prior system analyst role experience
• Strong problem solving and analytical skills
• Experience in delivery of technology progamme of work; working alongside multiple teams across platforms in traditional waterfall, agile or hybrid
• Experience and knowledge of Agile framework is beneficial
• Having a team-focused, growth mindset
• Be an active proponent of the Agile way of working

HSBC Proud

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

If this is not the ideal role for you, we invite you to sign up to our so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future.

We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Matt Woods, our Diversity Recruitment Relationship Manager at for support during the selection process.

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