IT Supervisor

Job title: IT Supervisor

Job description: Vision Group Canada (VGC) oversees and manages a network of Canada’s leading vision correction providers. Among its brands is LASIK MD, our mother brand and a well-known national provider of laser vision correction and intraocular lens implant procedures. Since first opening our doors 20 years ago, it’s been our mission to encourage people to discover clear vision with our safe, affordable, and life-changing procedures. As a business, VGC is stronger than ever, continually growing and evolving to meet an increase in demand. We’re made up of a team of dedicated employees, people who value the work they do because it means they can help others discover freedom from glasses and contacts. At VGC, we work better together – and we want you to be a part of our team.

What we offer:

• Group benefits adapted to your needs, telemedicine services, and an employee assistance program
• Work-life balance, plus summer schedule
• Telecommuting and flexible hours because we recognize the need to balance work with life
• Possibility to grow and learn in a dynamic, evolving company, who promotes continuous training
• Free LASIK surgery for our employees
• Monthly virtual happy hours, games, and other social activities
• Social committee to organize fun activities (join us if this is your jam)
• Bi-weekly virtual breakfasts with the Marketing team (until we can dine together again in person)
• Competitive compensation, based on your role, experience, and expertise
• Working for a Top 50 Best Managed Company in Canada, winner for 8+ consecutive years

Responsibilitie S

• Oversee and assist with IT Technical Support Level 1 and Level 2 tickets
• Execute IT projects, monitoring timelines and budgets
• Manage vendors and agreements for licenses, service, maintenance and support
• Coordinate IT technical support staff development including onboarding, coaching, setting objectives, training, performance management and talent planning
• Purchase IT equipment and manage inventory
• Support users and IT technicians by phone after business hours (evenings and weekends)
• Manage service levels and maintain high customer satisfaction
• Prepare and maintain detailed documentation/knowledge transfer materials
• Perform other related work as assigned or required

REQUIREMENTS

• Minimum of seven (7) years of relevant work experience
• Minimum of three (3) years of experience leading a team of at least two IT professionals
• Experience in vendor management including purchasing of IT equipment and oversight of enterprise software license agreements
• Experience with:

• Windows Servers & Active Directory domains and configurations
• Microsoft Office 365
• AWS
• Microsoft Azure

SKILLS

• Exceptional organizational and coordination skills
• Demonstrated customer service skills
• Ability to prioritize, multitask, track and execute on a wide range of competing demands
• Excellent written and verbal communication skills in French and English
• Ability to be a strong motivating influence and lead effectively in a team environment
• Ability to work well under pressure
• Deliver meticulous attention to detail
• Ability to use diplomacy in dealing with difficult users and the delivery of services
• Ability to self-develop relevant job-related skill(s) for current and future roles
• Ability to identify, take ownership of, troubleshoot, and solve complex problems

This is a full-time, permanent position and competitive compensation will be offered.

Click Here to Apply

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