IT Support Analyst (Level 1 support, Microsoft or CompTIA certifications)

Job title: IT Support Analyst (Level 1 support, Microsoft or CompTIA certifications)

Job description: “The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number.

Please mention the job title above in the subject line.

The recruiter in charge of this role is Zara

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our government clients is looking for an IT Support Analyst (Level 1 support, Microsoft or CompTIA certifications)

Length: Contract term is 2 months with a possibility of extension

Location: Stouffville, ON – onsite

Reports To: Director of Finance & Information Technology

POSITION SUMMARY:

Reporting to the Director of Finance and IT, the IT Analyst is responsible for providing first level IT support for the following technologies: workstations, servers, printers, networks, internet/WAN, telephone, mobile devices, security system and vendor specific hardware/software.

RESPONSIBILITIES

· Provide a high level of customer service as the primary IT contact in the organization

· Troubleshoot hardware and software problems for end users at approximately 20 animal centres and provincial office

· Use tracking system to record all inquiries received in accordance with the established procedures

· Work with the IT provider to ensure requests are routed to the proper resource and escalate issues that require senior engineer level of support

· Communication with staff to inform them of incident progress, notification of impending changes or agreed outages

· Basic support relating to: Microsoft Office and operating systems

· Basic support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix

· Install, configure, troubleshoot, repair and perform maintenance on desktops, laptops, tablets, thin clients, printers, blackberries, Mac, audio video equipment, and other hardware

· Coordinate new and departing users to ensure requests are completed in a timely manner

· Maintain provincial office telephone and security system

· Maintain IT asset inventory logs for PC’s, printers and other hardware

· Support to all IT projects, including the transition of the current network to a Citrix-based cloud network for the provincial office and animal centres

· After hours support as required (i.e.: evenings and weekends)

QUALIFICATIONS

· Related University degree or College diploma or equivalent, preferably in IT

· 2 to 3 years of related experience

· Tier 1 help desk support

· Microsoft or CompTIA certifications an asset

· Advanced understanding of operating systems, business applications, printing and network systems

· Experience working in a Citrix environment

· Ethernet network topology experience and TCP/IP proficiency an asset

· Knowledge of Active Directory, File Server and Network Security as asset

· Strong customer service and communication skills

· Experience within a small to medium sized organization

· Ability to work independently, adapt to change, multi-task and meet timelines

· Some travel required

· Must be a team player

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

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