IT Support Specialist- Construction company- Toronto

Job title: IT Support Specialist- Construction company- Toronto

Job description: Reporting to the VP, the IT Support Specialist (ITSS) will be responsible for supporting and ensuring delivery of IT services. Your responsibilities will be: * Provide exemplary end-user support and service in all situations. * Triage issues and service requests via phone, e-mail or service desk ticketing system. * Ensure best practices and process are enhanced and maintained. * Coordinate Field Service Partners in scheduling delivery and infrastructure deployment. * Provide a prompt response to user requests for information and assist in application system problem resolution. * Keep the end-user informed of progress and advise on workarounds. * Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required. * Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management. * Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents. * Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions. * Assist with the IT support of the Family Office if needed. MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual’s status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants * College diploma or university degree in business or information systems required. * Must have a minimum of 5 years of related work experience. * ITIL Foundations Certification an asset. * Strong experience with Microsoft Suite (SharePoint, Office 365, OneDrive, MS Teams) * Knowledge and/or experience with Windows AutoPilot and Apple DEP * Experience managing corporate desktop environments for patching, antivirus, application deployment. * Demonstrated experience with client support and a proven ability to deliver a high level of customer service. * Demonstrated experience with client support of various executives and VIPs. * Customer and Vendor relationship management skills. * Excellent written and verbal communication skills. * Demonstrated proactive approaches to problem-solving with strong decision-making capability. * Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. * Must be able to travel within the GTA region on occasion. My client is well known construction company. They are passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. They offer a workplace that allows their employees to experience exciting possibilities in their career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package. competitive salary + benefits

Click Here to Apply

Source: