IT Support Specialist – Contract

Job title: IT Support Specialist – Contract

Job description: Title: IT Support Specialist

Location: Brampton, ON

Duration: 3 months

o Day-to-day tasks

• Provide end-user hardware and software support for both Warehouse and Brampton Home Office

• Identify and correct all RF hardware and software issues, providing, instructions on the proper usage of RF devices.

o Handheld scanners (Motorola, Zebra – android and windows)

o Ring scanners

o Gun scanners (RF scanners)

o TSC Saddle Printer

o Label printers for shipping and manifests

• Creating support Tickets
• Documenting issues and resolution
• Prepare and maintain all department documentation, including inventory and asset management
• Stage and image PCs (desktops and laptops)
• Provision hardware for new users, based in Brampton – following the standards built and outlined by IT Provisioning & Support
• Deprovision hardware for departing users, based in Brampton – following the standards built and outlined by IT Provisioning & Support
• Create and maintain Warehouse software/hardware procedures and standards documents
• Create and deploy software packages to RF scanners via the MSP server and barcode sheets
• Maintain inventory of all Distribution Centre (DC) RF scanners, as well as all software at the Distribution Centre

o Must to have

§ Experience working in warehouse in a IT function

§ Hands-on experience with printers/scanners such as:

• Handheld scanners (Motorola, Zebra – android and windows)
• Ring scanners
• Gun scanners (RF scanners)
• TSC Saddle Printer
• Label printers for shipping and manifests

o Nice to have

§ Experience with SOTI software for scan management is a BIG PLUS.

§ Experience with MDM solution such as SCCM or Microsoft Intune

o Soft skills

§ Proactive

§ Pleasant personality

§ Build relationship with people

o Key words

§ Zebra, Label Scanners, Warehouse

o Competitor names

§ Workforce Groupe

Click Here to Apply

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