IT Technical Support Specialist
Job Overview
- Company Name GlobalStep
- Job Start Date Wed, 16 Jun 2021 22:53:51 GMT
- Job Type Full Time - Permanent
- Job Source Careerjet
Job title: IT Technical Support Specialist
Job description: GlobalStep is a world leader in risk management and Business Process Solutions. We support our clients throughout their lifecycle through quality assurance, localization, live operations support, data analytics, test automation and consulting services. Our client partnerships are stable and range from small and medium-sized enterprises to Fortune 100 companies.
The incumbent provides first line IT technical support and incident resolution for supported business hardware, software and applications.
Efficiently assists in the resolution of identified problems with a focus on customer service excellence. Configure and deploy computer and mobile equipment as needed.
Assist employees in conducting business through use of technology, working closely with the greater IT team to escalate when necessary.
Skills/Knowledge/Experience/Education Required
-College diploma and/or certifications in IT Support or Computer Science fields, or relevant combination of experience and education
-Strong knowledge of Windows 10 operating environment and related utility software
-Strong communication skills (both written and verbal), preference given to Eng/Fr bilingualism
-Strong analytical and problem solving skills
-Customer service oriented and good interpersonal relationships
-Ability to work under pressure and to manage multiple tasks simultaneously
-Basic knowledge of ITIL standards and procedures
-Experience supporting legacy software (non-Microsoft) an asset
-Basic knowledge of computer networking (LAN, WAN, WLAN) and protocols (DHCP, DNS, etc)
Skills/Knowledge/Experience/Education Required
-College diploma and/or certifications in IT Support or Computer Science fields, or relevant combination of experience and education
-Strong knowledge of Windows 10 operating environment and related utility software
-Strong communication skills (both written and verbal), preference given to Eng/Fr bilingualism
-Strong analytical and problem solving skills
-Customer service oriented and good interpersonal relationships
-Ability to work under pressure and to manage multiple tasks simultaneously
-Basic knowledge of ITIL standards and procedures
-Experience supporting legacy software (non-Microsoft) an asset
-Basic knowledge of computer networking (LAN, WAN, WLAN) and protocols (DHCP, DNS, etc)
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