Remedy IT Administrator – Major Bank

Job title: Remedy IT Administrator – Major Bank

Job description: “The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number.

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The recruiter in charge of this role is Leonard

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our banking clients is looking for a Remedy IT Administrator – Major Bank
Length: 8 Months contract with a strong possibility of extension
Location: Mississauga, ON
Working Hours: Wed to Friday – 2:00 PM to 9:00 PM, Saturday & Sunday – 9:00 AM to 5:00 PM

GROUP INFO: There are 7 people currently on the team, all FTE. This group supports a series of in-house built applications (user access, manage changes, server support). The end clients are internal employees that support the P&C sales force.

TEAM CULTURE: Extremely collaborative. There are many small applications, so there is a lot of knowledge transfer between the team. Looking for someone who is a team player and has great communication skills as the team deals with internal employees directly. Close knit team – there are team building activities.

EVP (Employee Value proposition): This is a great learning opportunity for someone wanting to learn about the financial institution as this individual will be supporting different lines of business within the bank. There is a great opportunity to network with the formal network teams from the different lines of business.

RESPONSIBILITIES INCLUDE (but are not limited to):

• Accountable for managing requests received from end users
• Investigating, resolving, escalating all tickets
• Help desk/resolving issues through application

TOP SKILLS / EXPERIENCE:

• Experience with Remedy (looking for a Remedy administrator – not just operating the system, but updating/managing user profiles)
• Windows server support
• Communication skills – both verbal and written (dealing with end users by phone and email)
• Previous Desktop support experience

NICE TO HAVE SKILLS/EXPERIENCE:

• Previous experience with SQL Server – database builds
• Previous experience with Visual Basic

SOFT SKILLS/PERSONALITY TRAITS

• Communication skills
• Problem solving skills – come up with a proposed solution – looking for someone who shows initiative
• Team player

EDUCATION/CERTIFICATIONS:

• College degree in relevant field
• Practical experience is more important than education

Please note: The candidate will be primarily responsible to run/monitor our attended automation processes. This will require a lot of internal training so the key attribute will be an individual who can work independently and become comfortable using a variety of legacy BMA applications. Some familiarity with database design would be helpful

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

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