Sales and Customer Service Director

Job title: Sales and Customer Service Director

Job description: Veuillez postuler sur Isarta.com

At Lufa Farms, we’re on a mission to create a better food system and a huge part of this is achieved by growing food where people live and growing it responsibly. This led us to build several rooftop greenhouses in the city (including the world’s first and largest), partner up with hundreds of local farmers and food makers, and operate our online Marketplace. With our company in constant expansion, we’re looking for an organized, strategic, and strong leader to become our Sales and Customer Service Director.

The ideal candidate for this role will collaborate with other departments to develop strategies to increase our market share and the value of every Lufavore who subscribes to our services. The Sales and Customer Service Director is also responsible for customer service and our digital acquisition strategy. Key performance indicators (KPIs) will be used to evaluate this role, including gross sales revenue, number of subscribers, annual growth, lifetime value of a customer, and churn rate.

This position also involves managing a team of 30 to 40 members and monitoring the department’s budget based on the company’s annual objectives. If you have a passion for sustainable food systems and are ready to work in a fast-paced environment, send in your application!

Responsibilities:

• Develop and deploy strategies to stimulate revenue growth and subscriber retention;
• Ensure that the sales and customer service teams achieve their objectives;
• Collaborate with various departments, including operations, logistics, purchasing, IT, and communications, to ensure the highest rate of operational success and to deploy innovative growth initiatives;
• Analyze data and trends to identify opportunities to maximize conversion rates and sales;
• Motivate, coach, and guide a high-performing team spread over several different sales channels (digital, B2C events, telesales);
• Produce reports illustrating the company’s sales performance;
• Lead the customer service department, notably by determining the orientations and policies guiding customer relations and by deploying initiatives to improve the company’s services.

Requirements:

• A minimum of five years experience in a B2C sales management or leadership role;
• Day-to-day sales team management skills;
• Ability to initiate and manage projects involving multiple stakeholders;
• Strong organizational skills, punctuality, and ability to work independently and as part of a team in a dynamic and automated environment;
• Experience in developing sales strategies focused on revenue generation, growth, and innovation;
• Significant experience in developing a direct sales department;
• Knowledge of performance marketing advertising platforms, especially Facebook ads;
• Excellent oral and written communication skills in French and English.

Assets:

• University degree;
• Passion for food and well-versed in sustainability and food systems;
• Experience in the technology, food, agriculture, or retail sectors;
• Genuine interest and enthusiasm for the Lufa Farms mission.

Schedule:

• Full time (40 hours per week), from Monday to Friday.

Benefits:

• Salary will be determined based on the candidate’s experience and knowledge.
• You’ll be eligible to participate in the firm’s health insurance, dental, and disability programs after completion of a probationary period (paid 50% by the employee and 50% by Lufa Farms).
• Access to TELUS Health Virtual Care (direct contact to health professionals by phone, video, or chat) and the Employee and Family Assistance Program (professional, short-term counselling, covering a broad range of interpersonal issues).
• 30% discount on your Lufa Farms basket.

Click Here to Apply

Source: