Senior Finance Manager Contact Center, Deloitte Global Finance

Job title: Senior Finance Manager Contact Center, Deloitte Global Finance

Job description: Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Enjoy My Benefit Dollars – a flexible benefit to support your physical, financial and emotional well-being.
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

Global Finance is currently looking for a Senior Finance Manager to join our team and lead the finance function for the Global Contact Center within CoRe – Deloitte’s Global Business Services organization. This role would become a trusted advisor and support the organization in meeting their financial objectives. Successful candidates for this position should have leadership experience, superior communication skills, and experience working with Senior Leaders of an organization in a business advisor role. The candidate must be a highly organized, hands-on self-starter that can drive strategic priorities through teaming & collaboration with key business stakeholders.

The GCC Finance Leader will:

• Provide financial leadership for the Global Contact Center team including forecasting, planning, workforce models, geographic expansion efforts, and pricing proposals
• Collaborate with Global Finance teams on all joint deliverables and consolidation of business unit results
• Oversee financial drivers of headcount planning, scenario modeling, and ongoing reporting requirements to ensure projections are financially aligned with operational expectations
• Prepare monthly financial reporting, conduct supporting analysis and present financial results to internal clients and leadership teams
• Develop processes for monitoring financial timelines and coordination of multiple project deliverables with stakeholders in CoRe, Contact Center, and Global Finance
• Thrive in a faced paced, matrixed environment with competing priorities, stringent deadlines, and evolving business requirements
• Supervise and lead the financial support team for the Global Contact Center including setting prioritization, development of internal processes, and enhancing team capabilities

About the team

Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

In Deloitte Global Finance, we make an impact by providing the most up-to-date research and analysis of the financial health of Deloitte Global and our Deloitte organization. We advise, guide, and monitor our global initiatives in five major areas that include tax, member firm reporting, finance and accounting, strategic projects, and financial analysis.

Enough about us, let’s talk about you

You are someone with:

• A Bachelor’s Degree
• Finance/Accounting experience supporting monthly close & forecasting activities
• Strong oral and written communication skills
• Advanced Microsoft Excel experience
• Proven ability to build strong relationships, establish trust, identify needs, customize solutions and motivate teams to drive operational and strategic priorities
• Drive quality and accountability of results from initial input collection to final outcomes
• Experience working with financial systems and ability to leverage technology to achieve greater working efficiencies
• Effectively present ideas in a logical and articulate manner that can influence leadership teams and drive meaningful solutions
• Ability to work and manage projects both independently and with a larger team to achieve goals
• International experience preferred, either working with or for an organization that had multinational operations
• Finance experience supporting a Call Center environment a plus

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

• Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.

• Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.

• Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.

• Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.

• Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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