Technical Support Analyst (IT)

Job title: Technical Support Analyst (IT)

Job description: Exciting Challenges

We are looking for a Technical Support Analyst to join our growing team at Oakville ON! Do you have previous experience in a IT help-desk position? Are you passionate about providing technical support that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a career at Sika Canada as a Technical Support Analyst may be right for you!

OVERVIEW:

The Technical Support Analyst is responsible for providing assistance to approximately 450 networked Windows PC and laptop users. It provides support for all iPhone smart phones. These units are located in various branches across Canada. It reports and documents all IT incidents and requests in the company’s ticketing system. It acts as an intermediary between the IT department and the user group.

RESPONSIBILITIES:

• Be the first point of contact for IT technical support
• Respond to calls, connection issues, track unresolved issues, and analyze the monthly report of technical support statistics (based on collected information, individual recommendations, or group trainings).
• Provide support in but not limited to Windows 10/11, Office 365, VPN, and VOIP
• Provide training and orientation to employees on various computer software and hardware.
• Configure, install and maintain new computer systems including a variety of software and hardware devices
• Participate in periodic IT business resumption testing
• Monitor system backups and data replication to ensure proper operation.

What is here for you?

• Regular Business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and pension plan with up to 5% employer’s contribution
• Paid vacation and personal days off!!
• Employee discounts on Sika products
• Education reimbursement for employees
• Employee referral program

Above all, we value you, and all that you can become.

We are an equal opportunity employer. We welcome candidates to apply on our job-board and we guarantee equal treatment in regards to the employment and opportunity for employment, regardless of candidates ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Job Category

IT

We Need Your Skills

We want to hear form you, if you have:

• A Diploma of College Studies (DEC) in Computer Science with a minimum of 2 to 5 years of experience in a similar or equivalent position.
• Strong experience with Office 365 applications, including MS Teams
• Experience with Microsoft Windows products. (Server and Clients)
• Experience managing computers and devices in a network environment.
• Experience supporting iPhone in a business environment.
• Relevant experience with the Ring Central cloud telephony system, automation (PowerApps and Power Automation) or project management is an asset.
• Microsoft and Cisco certificates are assets.

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Intro

Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, in particular for the repair, protection and structural reinforcement of concrete, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete, shotcrete, etc.), industrial flooring and roofing systems, commercial and institutional. Sika Canada is also present in the home renovation and home solutions market through a range of specific products. The Industrial Products division develops sealing, bonding and protection products for the railway, automotive, truck, industrial bodywork and other equipment manufacturers, windshield replacement, shipbuilding, household appliances and equipment, and fenestration markets. Sika Canada has regional offices and industrial sites in Quebec, Ontario, Alberta and British Columbia and employs more than 400 people in Canada. The company is ISO 9001 – 14001 certified and a member of the Canada Green Building Council (CaGBC).

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