Branch Concierge-Richmond community Branch (26) Part Time

Job title: Branch Concierge-Richmond community Branch (26) Part Time

Job description: Description :

The Role: Branch Concierge

As a Branch Concierge you will you will demonstrate excellence in customer service through solid communication and interpersonal skills to build rapports with members whilst adhering to our retail service experience. Existing and potential members and communities will have an engaging experience and a favorable first and last impression enabling Vancity to redefine wealth consistent with branch objectives.

A typical day would involve:

• Managing the demand pipeline of the Community Showcase and Community Stage to proactively promote and demonstrate our Differentiated Member Experience (DME) to the community.
• Identifying service needs and orchestrates the connection of members to appropriate Vancity staff and communities so that members’ needs are met.
• Supporting the review and due diligence of Community Partnership Plan applications in accordance with Vancity’s guiding principles.
• Leading the planning of in-branch events, the branch participation in community events, and keeps staff and members informed so that our values and commitments to the community are top of mind.
• Proactively engages members and stakeholders in what Vancity is all about and sets the tone for a positive first and last impression in branch and digitally in order to create an exceptional member experience.
• Managing member traffic areas (e.g. lobby, lineups) to optimize seamless hand-offs for service.
• Leading tours of branch and/or branch physical elements to articulate how Vancity’s vision and values come to life in the branch and the surrounding community.

You Have:

• Advanced communication and interpersonal skills, (e.g. public speaking).
• Advanced communication and interpersonal skills to greet visitors, answer calls, provide initial response to issues or redirect to others; and to discuss matters with various areas of the organization.
• Solid planning and coordination skills to assist in the program/project planning activities, coordinate schedules and timelines, and coordinate events.
• Solid problem solving and decision making skills to apply specific standards and guidelines to the work; escalating unresolved issues to senior staff
• Solid knowledge of Vancity’s vision, Three Year Plan and business model.
• Solid knowledge of the local community.

Bonus Points:

• The competencies for this position would typically be acquired through High School plus some post-secondary coursework.
• Social Media
• Presentation Skills
• Rapport Building

The Team:

• The Branch Concierge reports directly into the Branch Manager.

Posting Deadline: Please apply by 4:00pm PST February 11, 2022

About Vancity:

• When you join Vancity as an employee and a member, you join a movement that believes that when we use money for what’s right, we truly are a financial force for change.
• Our

is to redefine wealth—and we are doing so by using the tools of finance to prioritize the wellbeing of our members and our communities by tackling the climate crisis and we are proving every day that sustainable is profitable. * We are the largest private-sector
in Canada and have been consistently recognized as one of the . Come join our team of 2,600 diverse individuals and access competitive , all while knowing you are apart of a greater movement. * Start your Vancity career journey with us even if you’re new to financial services! We provide in-house paid training to gain general financial knowledge, and to learn about our products & services. We encourage opportunities to learn & develop to prepare you for career success, which in turn continuously impresses how we serve our membership.

• Vancity is committed to a diverse workplace and values Integrity, Innovation, Responsibility and

. While we review all applicants, we will be prioritizing applicants who self-identify as Indigenous peoples (First Nations, Inuit, and Metis), Members of visible minorities, and Persons with disabilities. * To learn more about Vancity, please visit
. * When you join Vancity as an employee and a member, you join a movement that believes that when we use money for what’s right, we truly are a financial force for change.

• Our

is to redefine wealth—and we are doing so by using the tools of finance to prioritize the wellbeing of our members and our communities by tackling the climate crisis and we are proving every day that sustainable is profitable. * We are the largest private-sector
in Canada and have been consistently recognized as one of the . Come join our team of 2,600 diverse individuals and access competitive , all while knowing you are apart of a greater movement. * Start your Vancity career journey with us even if you’re new to financial services! We provide in-house paid training to gain general financial knowledge, and to learn about our products & services. We encourage opportunities to learn & develop to prepare you for career success, which in turn continuously impresses how we serve our membership.

• Vancity is committed to a diverse workplace and values Integrity, Innovation, Responsibility and

. While we review all applicants, we will be prioritizing applicants who self-identify as Indigenous peoples (First Nations, Inuit, and Metis), Members of visible minorities, and Persons with disabilities. * To learn more about Vancity, please visit
.

Click Here to Apply

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