B2B Service Representative (Casual)

Job title: B2B Service Representative (Casual)

Job description: LCBO

Number of Openings: 1

Pay: $16.58 – $23.17

Job Posting Description:

B2B Service Representative (Casual)

Are you looking to deepen your expertise in the Convenience Outlet program? Reporting to the Manager, Private Ordering, you will ensure Business to Business (B2B) customers, suppliers, and agents are well-versed in policies and procedures governing wholesale programs through education, training, and responding to inquiries. You will collaborate with other LCBO Divisions including Supply Chain, Finance, Merchandising and IT and provide service to channel participants along all points of the business transaction.

If you love collaborating with partners and troubleshooting to respond to customer questions and concerns, then this is the role for you!

About the Role

Provide support to B2B customers and participating suppliers/agents, to facilitate wholesale activities, in a timely and efficient manner to meet customer needs.

Maintain communication channels with customers, suppliers and agents throughout the B2B transaction.

Build and receive reports such as sales and inventory movement.

Process reports to populate appropriate LCBO systems and requests by internal and external customers as needed.

Compile supporting documentation needed to maintain business continuity and to resolve issues as they arise.

Provide exceptional customer service to internal/external clients following the Service Level Agreement, by demonstrating effective communication skills, solution-oriented mindset, sense of urgency and positive attitude.

Build and maintain relationships with stakeholders in wholesale programs, establishing the LCBO as a value-adding resource to wholesale participants.

About You

Minimum High School Diploma or equivalent.

Must have knowledge of supply chain processes, and related LCBO policies.

1-3 years of customer relationship management experience, ideally within a Wholesale/Supply Chain/Logistics business unit.

Preferably have a “Logistics” designation or experience of 1-3 years in the field of supply chain or customer service.

Must have excellent interpersonal and verbal communication skills combined with demonstrated experience and ability to deal with difficult and demanding clients/customers.

Must have the ability to troubleshoot, ability to prioritize workload and strong customer service skills.

Superior verbal and written English communication skills, specifically with the use of tact and diplomacy.

Demonstrated knowledge of Microsoft Office programs, including Excel, Word, Outlook and PowerPoint.

Excellent analytical skills and decision-making experience with a dedication to ownership of problems to successful resolution.

Completion of LCBO Product Knowledge levels 1, 2 & 3 or equivalent.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Duration:

Work Hours: 0

Union / Non-Union: Union

Job Posting End Date: August 16, 2022

The LCBO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Click Here to Apply

Source: