Administrative Sales Assistant

Job title: Administrative Sales Assistant

Job description: At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

Current position is part- time at 16 hours per week with a starting rate of pay at $20.00-$21.00 (CAD) per hour.

Core Responsibilities

The Assistant’s responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an assistant at Tom James are:

• Prepares necessary aspects for each day’s client visits

• Preps clothing to be delivered
• Locates necessary client information (A/R balances, sales sheet)
• Updates sales materials regarding fabrics/options
• Coordinates and maintains all client orders/files
• Delivers client communication such as:

• Setting up appointments
• Communicating about orders
• Scheduling deliveries
• Sending reminders
• Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
• Supports the sales efforts of the sales professional

• Manages daily calendar
• Organizes inventory
• Prospects new clients using internet and social media applications

• Enters referrals into CRM
• Sends introductory and promotional messages
• Creates call lists/hot lists
• Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
• Pursues efficiencies for processes and communication to make the sales process more efficient
• Picks up and delivers client items as needed
• Maintains a professional image to interface with corporate clients

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal and written, plus listening skills)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social media savviness (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Ability to bend and lift up to 20 lbs.
• Two years office-related experience
• Experience with a sales-oriented environment is a plus!

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