Associate Director, Development Services

Job title: Associate Director, Development Services

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Job Details

Associate Director, Development Services – (995639.1)

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Organizational Unit

University of Victoria -> VP Finance and Operations -> University Systems

Posting Close Date

15 August 2022

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$93,482.00 – $134,382.00

Additional Posting Information

N/A

Salary posted reflects full FTE (will be prorated for part time)

Classification

ME 11

Employee Group:

Management Excluded – Continuing

# of Hires Needed

1

Category

Computers, Hardware, Computers, Software, Engineering, Information Technology

About this Opportunity

The University of Victoria is one of Victoria’s largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

University Systems ( ) serves a diverse client base including students, faculty and world-renowned researchers. We consist of three major units: Academic & Administrative Services, Infrastructure Services, and UVic Online, all working together to provide computing, communications and technology in support of the university’s learning, teaching, research and administrative activities. We support the University’s public-facing web services, high profile research projects like the Digital Research Alliance of Canada and ATLAS, administrative systems such as Banner, FAST and Brightspace and work as part of the BCNET consortium. We exist in a complex work environment where we must effectively navigate complex, cutting edge and ever-changing technology, and information security and privacy issues in order to be the best information systems organization in the Canadian university system.

The salary range for this position is:

Recruitment range: $93,482 – $116,854 maximum starting salary is determined through knowledge, experience and internal equity.

Performance range: starting salary to max of $134,382 is available through annual performance increases

Additionally, UVic’s compensation is competitive with:

• Annual

increases – 3% progression increases up to the salary job rate, and 2% performance increases from the job rate to the ceiling, of the salary range * 7 hour work days and 35 hour work weeks

• Generous vacation time off – 22 days to start, increasing to 25 days – 15 days for term employees
• Leaves – maternity, parental, adoption, personnel, sick and long term disability*
• Flexibility in arranging work schedules
• Access to personal and central
• Diverse range of
• * Sustainability initiatives including

and a pedestrian and bike friendly campus*

UVic contributes to your and your family’s health and well-being through its:

• Comprehensive

, and * benefits * Subsidized

• Access to

to support you in finding work-life balance

• Some eligibility criteria apply for term positions

An employee in this classification is excluded from the bargaining unit as defined in the Labour Relations Code.

Job Summary

As a member of the UVic Online leadership team, and in partnership with functional Directors, Associate Directors, and Managers, the Associate Director of Development Services is responsible for managing all aspects of the software development lifecycle related to UVic’s enterprise software systems and applications in support of the teaching, learning, research, and administration activities at the University of Victoria.

The Associate Director is accountable for identifying, planning and implementing initiatives that are consistent with the department plans developed by the UVic Online leadership team and for realizing department and University Systems operational and strategic objectives.

The Associate Director is responsible for instilling knowledge; formulating best practices; implementing and maintaining services; and advising on policies and projects related to enterprise software systems and the support of technology at UVic.

The Associate Director works closely with functional Directors, Associate Directors, and Managers, as well as the Associate Directors of Production and Technical Support, Data Centre Services, and Network Services in the delivery of enterprise software systems and applications to the university community.

This position also serves as a lead on IT Governance projects and advises organizationally on enterprise software systems and applications.

Additional responsibilities include managing projects and providing project resources in support of the Project Management Office; providing technical expertise and support for all areas of University Systems; ensuring that changes to services provided by University Systems to not adversely impact the university as a participant on the University Systems Change Advisory Board; and regularly communicating with the University community through written memos, online bulletins, and social media channels.

Enterprise software systems and applications are expected to be operational 7×24.

Job Requirements

Qualifications and experience:

This position requires a Bachelor’s degree in a technical discipline such as computer science or engineering, 9 years of experience developing software and providing technical expertise and client support, including at least 5 years of supervisory or 3 years of management experience.

In-depth, detailed knowledge of numerous complex technical areas related to information technology, information security, and enterprise systems best practices is required. Regularly updating technical competencies through continuous learning is required.

The following criteria are considered an asset:

Experience working in a unionized post-secondary or comparable size/complex organization; ITIL, SANS, PMP, and other relevant technical certifications.

Key job-specific competencies:

Core Competencies:

• Results Orientation – concern for a surpassing standard of excellence in achieving goals and meeting commitments.
• Service Orientation – focuses effort on discovering and meeting the needs of the client.
• Communication – clearly communicates detailed and complex information both orally and in writing to a variety of stakeholders and team members; demonstrates diplomacy, tact, skill, and discretion when dealing with people at all levels. Ability to communicate clearly with clients about their needs and what can be achieved.
• Problem Solving – Independent problem solving of large organizational issues and strategic directions are critical to the success of the role.
• Professionalism – maintains focus and effectiveness; maintains emotional control and maturity; remains positive and composed under stress, change or transition.

Leadership Competencies:

• Innovation and Vision – generates ideas, fresh perspectives and original approaches.
• Networking – builds and manages internal and external relationships and partnerships with people critical to current and future success of initiatives.
• Issue Resolution – works constructively to resolve differences of approach or opinion.
• Teamwork and Cooperation – develops, leads, and supports diverse teams and workgroups in their efforts to accomplish objectives through consensus building, goal setting, feedback, development and recognition.

Unusual working conditions:

Changes or upgrades to major systems result in a period of increased mental stress which is a result of 1) the technical complexities of the change, 2) managing and mentoring staff members through the change, and 3) managing client expectations and stress levels when the systems they rely upon are unavailable or not functioning as intended.

These types of changes or updates are unpredictable, and sometimes unplanned due to hardware or software failure, but usually occur 2-3 times per year and usually last 5-10 hours.

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of

Read our full equity statement here:

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact:

Click Here to Apply

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