Customer Service Representative

Job title: Customer Service Representative

Job description: Customer Service Representative

Part Time

Find out why our AMAZING employees love working for the City of Port Coquitlam!

Affectionately known as “PoCo”, we are an award-winning organization made up of a diverse and dedicated team of people who care deeply about the community they serve.

The City of Port Coquitlam is currently seeking a positive, energetic and customer focused, individual to work in our Finance Department as the Customer Service Representative – Taxes. Reporting to the Manager of Revenue Services, the incumbent will perform a variety of customer service and basic bookkeeping tasks to ensure the timely, accurate and efficient billing and processing of the City’s main revenue streams including but not limited to property taxes and utility payments.

Some of the key responsibilities of this position include but are not limited to:

• Provide information and assistance by responding to inquiries from a variety of customers, including members of the public, contractors, professionals and internal staff.
• Receives payment for a variety of accounts and services such as taxes and utilities;
• Balances monies received to daily transactions in accordance with established procedures; and
• Prepares and maintains a variety of correspondence, files, and reports; and compiles information, statistics, communication materials and other documents related to the work;

The successful candidate for this position will have:

• You are an administrative whiz with thorough knowledge of business English, spelling and punctuation supplemented by post secondary courses in business communications;
• You have at least six months experience with cash handling, point of sale systems or have successfully competed a basic bookkeeping course;
• You have a typing speed of at least 45accurate wpm;
• You have strong Microsoft Office skills;
• You have the ability to build positive working relationships at all levels of the organization;
• You have exceptional customer service skills with at least two years experience in a customer service role that has been supplemented with conflict resolution training;
• You exude positive energy and believe that anything is possible.

Why should you consider working for us?

• We take our work seriously but not ourselves;
• We have a positive attitude about the work we perform;
• We care deeply about our community;
• Our organization is the ideal size for you to make a difference and have an impact;
• We have a strong learning culture and want our people to grow and succeed; and
• We are a diverse, inclusive and supportive workplace.

The terms and conditions of employment for this part time position are in accordance with the CUPE Collective Agreement. The 2022 hourly rate of pay starts at $28.70 and includes a comprehensive benefits package upon completion of a probation period.

Qualified individuals are encouraged to apply online by January 28, 2022 at quoting competition number #21-203e.

We wish to thank all applicants for their interest and advise that only those to be interviewed will be contacted. The City of Port Coquitlam will conduct a criminal record check.

Organization:

Region: Professional Categories: ,

Posted: January 6, 2022, 4:12 pm

Expires: January 28, 2022, 4:30 pm

Employment Type: Part Time
Employment Length: Permanent
Education Requirement: Other trades certificate or diploma
Job Experience: 1 to less than 7 months
Rate: $28.70 Hour

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